What are the responsibilities and job description for the Network Technician I (Mobile) position at Black Box Careers?
Black Box Network Services, the global leader in communication system integration, is looking for several Technician - Network with a proven track record in: • Racking and stacking of network devices • Cable patching • Physical layer troubleshooting • Equipment disposal activities • Installing and troubleshooting Cisco and Avaya IP phones
This position will support facilities management, site security and project engagement with a commitment and desire to satisfy our customer by completing all work at the highest level, always striving for perfection. The candidate must be motivated and self-driven for success.
Position Details:
- Hourly salary based upon the level of experience & skill-set
- Contract with possible contract extension or hire
- Standard work hours: mainly Mon-Fri 9:00am-6:00pm (OT, may include nights and weekends)
- Location: Mobile Worker - Portland, OR (Will support all of OR and occasionally Seattle, WA)
- MVR Check required
- Candidates must have a valid Driver's License & a dependable vehicle
- Client Addendum Applies; will provide at the time of offer acceptance
Responsibilities:
- The patching cabling between network equipment and customer’s network
- The installation of power cables from equipment to power supply in rack/cabinet/closet
- The installation, troubleshooting and de-installing network equipment
- Install/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches and etc.)
- nstall, troubleshoot, and de-install Network General remote Sniffers
- Complete all hard and complex Move, Add Change (MAC) requests within the defined service levels
- Act as interface between customer’s associates and management
- Provide hardware break-fix services for network infrastructure
- Perform onsite call-through, data, voice, website and security testing
- Perform back-up testing to ensure all systems are connected to the customer’s network as directed
- Support carrier testing of circuits
- Assist with facilities efforts
- Power and uninterruptable power supply (UPS) restoral
- Water problems,
- Emergency cooling restoration,
- Fire suppression exercises, restoration, and post fire events
- Support inventory management activities
- Receiving inventory
- Tagging of assets
- Tracking spares (crash kits)
- Ordering inventory
- Updating inventory records
- Prepare and return damaged equipment
- Act as an interface, as needed, between associates at the applicable location and centralized project / operations / MAC management
Requirements:
| Field Tech |
| · Install and trouble shoot cabling |
| · Can provide connectivity to user end devices |
| · Provide layer 1 support |
| · Basic telephony skills / knowledge |
| · Good customer service and relations |
| · Rack and Stack |
| · Knowledge on switches and routers |
| · VOIP |
| · Wireless Access Points |
| · Extend circuits from the mpoe through the riser system to devices in the MDF or IDF. |
| · Trouble shoot circuits |
| · Knowledge of hyper terminal and putty |
| · Renovations |
| · Switch Upgrades |
| · Memory Installs |
| · VOIP upgrades |
| · Large scale user relocations |
| · Can work independently or with a team. |
| · Capable of taking instructions or leading a team giving instruction |
| · Completes numerous tickets daily |
| · Routing / Mapping out their route in the best order to complete all assigned work orders. |
| · Must have a personal smart phone with a hotspot |
| · Returns phone calls, text messages and emails in a timely manner |
| · Needs to know Word and Excel |
Experience and Education:
- 5 years of experience in data communications
- Must have a basic knowledge of Cisco Phones, switches and routers
- Must have a basic knowledge of local and wide area networking.
- High school diploma or equivalent required
About Us:
Black Box is a leading technology solutions provider. Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500 team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.
Visit bboxservices.com to learn more
