What are the responsibilities and job description for the Service Writer position at Black Equipment Company?
Job description
Black Equipment Company is searching for a successful Service Writer to process quotes and service orders by providing for all the needs of both our internal and external customers for the Mt. Vernon,, IL location. The successful candidate will ensure procedures are followed for accuracy and tracking.
Obtain a position with Black Equipment Co. that will allow you to develop your skills and build a career while becoming a valuable part of our work force.
Description:
Coordinates customer repair quotes and estimates the cost of repairs within set guidelines. Assists service department with clerical duties and answering phones to ensure our customers have outstanding service experience.
Shift: Monday- Friday 7am-4pm
Essential Responsibilities:
- Coordinates and tracks the status of customer quotes with Service Manager and Dispatchers. Ensures customers receive the most expedient service available through listening, questioning, and understanding repair requests.
- A strong mechanical aptitude and 2-3 years of service writing experience is a plus
- Works with Service Manager and Dispatchers to ensure timely action taken and settled in areas of disputes.
- Assures all documentation necessary for the sale of labor (customer & internal) is completed and properly executed.
- Maintains quotes & repair orders by ensuring they are properly opened and closed timely.
- Informs the Service Manager & Dispatchers of all customer complaints so they may be handled before the unit leaves the shop.
- Advises customers of needed service work, as well as suggests additional labor and parts sales whenever possible (i.e., Preventive maintenance inspections, related service work, etc.).
- Obtains purchase orders from customers or email correspondence for service work
- Assists in maintaining a clean and organized office area.
- Performs other duties as assigned by a Supervisor.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty successfully. The requirements listed below are representative of the knowledge, skill, and abilities to perform daily tasks.
Computer Skills
To perform this job successfully, an individual should have computer skills and a knowledge of Excel, Outlook, & Teams.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Sufficient manual dexterity to operate office equipment (or operate a PC)
This position is with an immediate opening start date and will allow for the proper notice for existing employer. Submit your resume with confidence that all contacts with us are completely confidential.
Benefits:
Black Equipment Co. offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K, Life and Disability Benefits, Paid Holidays, Paid Time Off, and much more.
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Days:
- Monday to Friday
License/Certification:
- Driver's License (Preferred)
Ability to Relocate:
- Mount Vernon, IL 62864: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $25
