What are the responsibilities and job description for the Welcome Center Specialist - QC position at Black Hawk College of Moline?
General Information & Responsibilities
The Welcome Center Specialist provides general receptionist and customer service duties including greeting and referring individuals, operating the telephone switchboard, and maintaining the operations of the Welcome Center area.
Description of Duties
DESCRIPTION OF ESSENTIAL DUTIES:
Greets and refers individuals to appropriate staff or College services.
Provides information and telephone switchboard service for the Quad-Cities Campus utilizing the software/system located at the primary Welcome Desk on campus.
Provides accurate general college information to individuals upon request.
Works collaboratively with Campus Public Safety to take photos of students for the distribution of student identification cards.
Coordinates schedule of student workers to ensure coverage of Welcome Center and phone lines during regular campus hours.
Provides switchboard training to Welcome Center staff.
Communicates new or updated information to co-workers.
Creates and maintains job aids specific to Welcome Center functions.
Provides word processing and other clerical duties as needed.
Performs opening and/or closing procedures.
DESCRIPTION OF OTHER DUTIES:
Maintains inventory of materials/supplies for Welcome Center.
Responsible for neat and clean work area.
Performs opening and/or closing procedures.
Performs general clerical duties and assists with various projects as assigned.
Maintains confidentiality of information collected and distributed.
Works with Campus Police regarding lost and found items.
Performs other job-related duties as assigned.
OVERALL ACOUNTABILITIES:
Demonstrates BHC core values.
Accuracy, efficiency, and timeliness of work.
Ability to work cooperatively with co-workers.
Ability to communicate in pleasant manner with employees, student, vendors, and general public.
Education & Experience
EDUCATION AND EXPERIENCE: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.)
High School diploma or recognized equivalent required. Associate’s degree preferred.
Previous experience providing face-to-face and telephone customer service preferred.
Good verbal communication skills required.
Computer experience including Microsoft Office (i.e. Word) required.
Experience working with diverse populations preferred.
The above statements reflect the general details necessary to describe the principle functions of the described job; it is not an all-encompassing statement of all the work requirements that may be necessary to perform the job.
Supplemental Information
Black Hawk College does not sponsor employment visas.
Black Hawk College is an AA/EEO employer.
