Member Services Representative

Join Our Team – Help Shape the Future of Tourism in the Black Hills & Badlands!

Are you a natural connector who thrives on building relationships? Do you get excited about helping businesses grow while working in one of the most beautiful regions in the country? If you love the thrill of making a sale, meeting new people, and sharing the magic of the Black Hills & Badlands, we have the perfect opportunity for you!

Black Hills & Badlands Tourism Association is on the lookout for a Member Sales & Services Director—a motivated go-getter who can sell memberships, marketing products, and services while ensuring our members receive top-notch support. If you’re passionate about tourism, enjoy hitting sales goals, and want to make an impact in our region, we’d love to hear from you!

Apply today and be part of a team that’s dedicated to showcasing the best of the Black Hills & Badlands.

Member Sales & Services Director/Outside Sales Representative

*Job pay based on experience/base pay plus commission

Position Summary: We are seeking a dynamic and motivated Member Sales & Services Director to join our team. This role is pivotal in selling a variety of memberships, marketing products and opportunities to tourism businesses throughout the Black Hills & Badlands region. You will be responsible for membership sales, product sales, member services, internal operations, and other related duties.

About Us: Black Hills & Badlands Tourism Association (BH&B) is dedicated to inspiring and connecting our members with high-quality products and services that meet their needs. We strive to offer the Black Hills & Badlands tourism industry the best in innovation, quality, and efficacy. Our core values of integrity, industry knowledge, innovation, and collaboration drive everything we do.

Key Responsibilities:

Membership Sales and Retention:

· Drive the growth of BH&B memberships by identifying and targeting prospective communities and tourism related businesses.

· Conduct presentations and sales calls to encourage membership sign-ups and renewals.

· Maintain and update membership data and assist with the preparation of sales materials.

Marketing and Product Sales:

· Promote and sell a variety of BH&B marketing products and services to new and existing clients.

· Coordinate the collection of advertising materials and manage data entry related to sales activities.

· Assist in the creation and distribution of marketing and sales materials.

Member Services and Support:

· Ensure all members receive their benefits and high-quality representation.

· Address member inquiries and resolve issues to maintain high levels of satisfaction.

· Support members by distributing BH&B publications and conducting routine check-ins.

Internal Operations and Collaboration:

· Stay informed about BH&B promotions and products, and assist in implementing marketing plans.

· Develop and monitor annual sales plans to meet or exceed goals.

· Foster strong internal and external relationships that align with BH&B's core values.

Event Participation and Special Projects:

· Represent BH&B at conferences, travel shows, and regional events.

· Participate in special projects and committees as needed to support organizational goals.

Qualifications:

Knowledge, Skills, and Abilities:

· In-depth knowledge of the Black Hills and tourism industry.

· Familiarity with BH&B products.

· Strong communication, active listening, and rapport-building skills.

· Excellent time-management and problem-solving abilities.

· Proficiency in cold calling, objection handling, and delivering presentations.

· High emotional intelligence and customer service expertise.

Personal Characteristics:

· Professional and friendly demeanor with a focus on customer service.

· Courteous, self-controlled, cooperative, and organized.

· Detail-oriented and relatable, with patience and adaptability.

· Empathetic, enthusiastic, courageous, and confident.

· Proactive and able to work well with others.

Office Hours:

· BH&B office hours are 8 am-5 pm, Monday-Friday. Schedule flexibility is required, including occasional nights/weekends and travel to conferences and trainings.

Supervision:

· Reports directly to the VP of Sales.

· Physical Requirements: Moderate physical activity, including the ability to lift up to 30 lbs.

· Must possess a valid driver’s license.

Compensation:

Base Salary: Competitive and commensurate with experience Commission: Performance-based commission structure.

Why Join Us?

· Be part of a team that is passionate about promoting and advocating for the Black Hills and Badlands region.

· Benefit from opportunities for professional development.

· Contribute to the economic benefit of our members and the communities we serve.

Application Process: Interested candidates are invited to submit their resume and cover letter outlining their qualifications and experience relevant to this position. Applications can be submitted through really or sent directly to Hayli@BlackHillsBadlands.com or mailed to:

Black Hills & Badlands Tourism Association

Attn: Hayli Hull

1851 Discovery Circle, Rapid City, SD 57701

Black Hills & Badlands Tourism Association Vision Statement: To make the Black Hills and Badlands region the ultimate experience.

Mission Statement: To serve as a unifying force to increase visitor numbers, trip duration, and visitor sales for the economic benefit of our members and the communities we serve.

Purpose: To serve our members by promoting, advocating, and marketing the Black Hills and Badlands region.

Note: This job description is not designed to cover or contain a comprehensive listing of activities, tasks, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. This job description doesn’t constitute a contract of employment, and the Association may exercise its employment at-will rights at any time.

Join Us and Make an Impact! Apply now and become an integral part of the Black Hills & Badlands Tourism Association, where your contributions will help shape the future of tourism in this beautiful region.

Job Type: Full-time

Pay: Up to $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Commission pay
• Performance bonus

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $55,000