What are the responsibilities and job description for the Sales and Customer Service position at Black Label Car Care?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive experience. If you have a passion for helping others and possess strong communication skills, we want to hear from you!
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information regarding products and services.
- Reactivating cold leads to bring them back into the shop for new services.
- Assist customers with order placement, modifications, and cancellations.
- Resolve customer complaints in a professional manner while maintaining a positive attitude.
- Collaborate with other departments to ensure customer satisfaction.
- Maintain detailed records of customer interactions and transactions.
- Identify opportunities for upselling or cross-selling products based on customer needs.
- Stay informed about product updates and company policies to provide accurate information.
Qualifications
- Previous experience in customer service or sales is preferred.
- Excellent verbal and written communication skills.
- Knowledge of detailing processes such as ceramic coatings, paint protection film and window tint a huge plus
- Strong problem-solving abilities with a focus on customer satisfaction.
- Ability to work effectively in a fast-paced environment.
- Proficient in using computer systems and software applications.
- A positive attitude and willingness to learn new skills.
- High school diploma or equivalent required; additional education is a plus.
Join our team as a Customer Service Representative and contribute to creating memorable experiences for our customers!
Job Types: Full-time, Part-time, Contract
Pay: $15.00 - $30.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Flexible schedule
Compensation Package:
- Bonus opportunities
- Commission pay
Schedule:
- Day shift
- Morning shift
Ability to Commute:
- Goddard, KS 67052 (Required)
Ability to Relocate:
- Goddard, KS 67052: Relocate before starting work (Required)
Work Location: Hybrid remote in Goddard, KS 67052
Salary : $15 - $30