Field/Remote Help Desk Technician

IT Support Technician (Hybrid On-Site/Remote)
Location: North of Seattle typically, WFH/Hybrid

• Customer Service is crucial
• Experience in IT (preferably MSP) is crucial
• Ability to go on-site with our clientele along the I-90 corridor is paramount.

About Us:
At Black Label I.T., we’re not just another tech support company—we’re the trusted technology partner that empowers our clients to work effectively and securely. We combine professional expertise with a personal touch, ensuring that our clients receive the highest level of service and support. If you’re passionate about technology and delivering a top-tier customer experience, we invite you to join our team.

Why Work With Us?

• Hybrid Flexibility: Enjoy a mix of on-site client visits and work-from-home convenience.
• Professional Growth: Expand your skill set with on-the-job training, mentorship, and industry certifications.
• Supportive Environment: Join a friendly, laid-back team that values collaboration, innovation, and professional development.
• Competitive Benefits: We offer strong compensation, mileage reimbursement, and a safe, well-equipped work environment.

What You’ll Do:

• On-Site & Remote Support: Troubleshoot a variety of IT issues—hardware, software, and network-related—both at client sites and remotely.
• Client-Focused Solutions: Understand client needs and deliver clear, jargon-free guidance, ensuring each interaction leaves them more confident and productive.
• System Management: Install, configure, and maintain computer systems, servers, and networks across Windows, Mac, and Office 365 ecosystems.
• Proactive Problem-Solving: Identify potential IT concerns before they become issues, offering practical solutions that keep clients up and running.
• Collaboration & Documentation: Work with your remote teammates to resolve issues efficiently, all while keeping thorough, organized records of tasks and solutions.

Qualifications:

• Experience: At least 4 years in IT support (helpdesk, field support, or systems administration).
• Technical Skills:
• Strong command of Windows and Mac OS environments.
• Solid understanding of TCP/IP networking and troubleshooting methods.
• Proficiency with Office 365 administration, including email and cloud services.
• Familiarity with network hardware (routers, switches, firewalls) and related infrastructure.
• Customer Service: Friendly, patient, and able to explain technical details without the jargon.
• Location & Logistics:
• Must reside in the North Puget Sound area for efficient client service.
• Valid driver’s license, reliable vehicle, and insurance required.
• Comfortable traveling within the region daily, typically visiting one or two primary clients for a few hours, then working remotely or visiting other clients as needed. (Mileage reimbursed)
• Preferred Extras:
• Industry certifications (CompTIA, Microsoft, etc.)
• Comfort with lifting/moving standard IT equipment (up to ~25 lbs).

Ready to Grow With Us?
If you’re an experienced IT professional who loves helping people solve tech challenges, thrives in a flexible environment, and wants to be part of a company that truly values your input, apply today and discover the difference at Black Label I.T.

Job Type: Full-time

Pay: $24.00 - $32.00 per hour

Expected hours: 40 per week

Benefits:

• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Tuition reimbursement

Schedule:

• Monday to Friday
• On call

Application Question(s):

• Do you have a valid drivers license, functional vehicle, and insurance?

Experience:

• IT support: 4 years (Required)

Ability to Commute:

• Lynnwood, WA (Preferred)

Work Location: On the road

Salary : $24 - $32