Floor Houseperson

SUMMARY: Responsible for cleaning hallways, elevators, service areas, stairwells and public areas in a safe, efficient, professional and friendly manner.

Essential Responsibilities and Duties: (Specific areas of responsibility including, but not limited to)

• Receives and reviews assignments, priority requests, keys and supplies from Hotel Housekeeping Management.
• Retrieves and stocks caddie/cart to ensure all necessary supplies are available.
• Cleans and stocks assigned public areas. This includes dusting, polishing, vacuuming, glass cleaning, trash removal, etc.
• Performs quality checks on public space televisions, telephones and lamps.
• Assists Guest Room Attendants and Guests with requested items such as portable refrigerators, rollaway beds, cribs, etc.
• Walks all assigned spaces at beginning and end of shift. Removes soiled linen, towels and trash and places them in assigned locations as instructed.
• Turns in keys, properly stores and secures caddie/cart and unused supplies at end of shift.
• Responds to and immediately resolves housekeeping requests and complaints by Guests.
• Promptly report any incidents of Guest dissatisfaction or unusual matters of significance to Manager/Supervisor so that corrective action may be taken.
• Promptly delivers all articles left in public spaces to Hotel Housekeeping Management for entry into Lost and Found.
• Promptly reports emergencies, accidents, injuries, missing articles, damage, mechanical problems and safety hazards to Hotel Housekeeping Management.
• Writes shift reports including any incident of theft, accident or injury as assigned.
• Maintains a positive attitude and acts in a consistently professional and pleasant manner towards Guests and Team Members.
• Answers inquiries about Resort services and events, directions, local attractions, etc.
• Ensures all communication containing Tuolumne Band of Me-Wuk Indians; TEDA, Inc.; Black Oak Casino Resort; and Guest information is consistent with privacy policies and practices.
• Performs other duties and attends to special projects as assigned.

Mandatory Requirements:

• Must possess a high school diploma, G.E.D., or equivalent.
• Must be at least 18 years old.
• Experience in guest service and the hospitality industry preferred.
• Existing knowledge of floor (carpet, hardwood, tile, etc.) care and maintenance preferred.
• Must complete Blood Borne Pathogen training.
• Must be able to provide friendly guest service.
• Must be able to understand and comply with proper cleaning techniques, procedures and hotel standards.
• Must be able to operate a vacuum, mop and properly use cleaning equipment and supplies.
• Must give strong attention to detail and possess excellent organizational and time management skills.
• Must be able to work in a fast-paced environment (sometimes under pressure) while remaining professional, flexible, and efficient.
• Must have effective listening and communication skills.
• Must be able to communicate proficiently in English.
• May be required to possess and maintain a valid California driver license and Black Oak Casino drivers permit.
• Must be able to pass a mandatory drug test and background check.
• Must provide evidence of employment eligibility in the U.S.

Physical Demands:

• Must be able to lift 50 pounds and occasionally more with assistance.
• Must be physically able to perform all job requirements.
• Exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.

Work Environment:

• The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises.
• Potential exposure to infectious diseases.