What are the responsibilities and job description for the Event Services Manager position at Blackbear?
Job Title : Event Services Manager
Location : DC Metro area
Clearance : Ability to obtain a Secret Clearance
Job Overview :
The Event Services Manager is responsible for ensuring an exceptional visitor experience through effective management of visitor services, staff, and operational procedures. This role involves overseeing the online reservation system and CRM software, managing admissions, and providing excellent customer service. The ideal candidate will be a highly organized, detail-oriented professional with strong leadership skills and a commitment to creating a welcoming environment for all visitors.
Key Responsibilities :
- Visitor Interaction :
Greet and assist visitors, ensuring a positive and informative experience.
Manage the online reservation system and CRM software, including data entry, report management, inventory, and troubleshooting.
Train, oversee, and provide guidance to docents and volunteers.
Enforce and communicate museum rules, restrictions, and guidelines.
Generate weekly, monthly, and quarterly reports on attendance, admissions, and other visitor engagement metrics.
Assist in budget development for the Office of Visitor Services and participate in the overall museum budgeting process.
Develop and cultivate relationships with visitor services-related vendors.
Join the public tour rotation in support of the Education Department as needed.
Associate’s degree in a relevant field OR equivalent relevant experience.
Minimum of two years of experience in a museum visitor services operation, customer service, and / or retail position.
Highly organized and detail-oriented with a proven ability to manage multiple projects and meet deadlines.
Kwaan Bear Technology (KBT), is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. KBT is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at KBT are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. KBT will not tolerate discrimination or harassment based on any of these characteristics.
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