What are the responsibilities and job description for the FOH Concierge position at BLACKBERRY FARM?
Job Details
Description and Qualifications
The concierge team is responsible for ensuring that all guest activities, spa services, and dining times are booked and that all guests requested expectations are met.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Completes pre-arrival emails and calls before guest arrival to book activities, and spa services, and schedule dining times.
- Be a point of contact for guests before their arrival to inform the guests of special events during their stay and answer any questions they may have.
- Gathers/tracks guest information and preferences by maintaining the guest database.
- Creates unique memorial experiences for our guests.
- Review traces daily and confirm information with other departments.
- Audit activity and spa bookings to ensure accuracy.
- Communicates accurate guest information & preferences to other team members & departments.
- Monitors website content to ensure accurate event information is posted.
Must comply with all company policies and procedures.
Regular and consistent attendance is required to fulfill the essential functions of this position.
Must be able to work well with other Team Members and managers and interact with our guests.
SUPERVISORY RESPONSIBILITY
- None
EDUCATION and EXPERIENCE
- A high school diploma is required
- Must have a valid driver's license
- Hotel Front of House operations experience preferred
LANGUAGE SKILLS
- Ability to communicate well with guests and fellow staff
- Non-verbal communication skills important
- Must have excellent verbal & written communication skills
MATHEMATICAL SKILLS
- Basic math skills are required.
REASONING ABILITY
- Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
- Must be able to listen carefully to guest requests and execute them promptly
PHYSICAL DEMANDS
- Must be able to sit or stand for long periods
- Must be able to operate a company vehicle or golf cart
WORK ENVIRONMENT
- General office
- 4,200 acres of Blackberry Farm property
About Blackberry
Blackberry Farm is a Relais & Châteaux property that has provided world renowned hospitality to family, friends and guests for almost 50 years. Our attention to every detail, impeccable service, unique activity offerings and outstanding cuisine have helped Blackberry Farm earn its pedigree as one of the most celebrated small luxury resorts in the world.
A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability.
From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career. Some of our benefits include travel perks and property benefits, tuition reimbursement, paid time off with additional paid holidays, health insurance and flexible spending accounts, 401k match with profit share and training and education.
Blackberry Farm is an Equal Opportunity Employer.
Salary : $17
