Guest Services

Description and Qualifications

Blackberry Mountain is seeking friendly, welcoming attendants to join our legendary guest services team. This important, first-impression position earns competitive pay, exciting benefits, and rewarding travel and dining perks. Ideal candidates will be well-spoken, polite problem solvers who demonstrate a passion for pleasing others and an interest in building a meaningful career with a hospitality leader.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Strong self-motivator and ability to motivate others

• Reviews daily traces to determine guest needs

• Maintain a calm & courteous attitude to ensure guest satisfaction

• Ability to effectively communicate accurate information to guests and other team members

• Escort guests to their rooms with a proper and accurate tour

• Observe property for cleanliness and all is in order

• Assist with vehicles, parking, and pulling around

• Prepare all reports for the guest service team

• Ensures that meeting rooms are set for group use

• Assists with cooking school & special event set up

• Maintains bikes, bike racks, and golf cart inventories

• Completes daily rounds to ensure a 5-star appearance

• Meets and exceeds all guest requests

• Check-ins and check-outs including luggage delivery and removal

• Maintains fireplaces and the appearance of the pool

• Prepares meeting areas when groups are scheduled and any other special activities

• Set up/ takedown of outdoor functions

• Sweep and cobweb outdoor common areas of the property

• Flexibility with scheduling for weekends and holidays

• Have great knowledge of property and all the activities it has to offer

• Follows instructions from your direct supervisor

• Knowledge of MS Office

• Assists guests with questions

• Greets guests upon arrival

• Provides safe transportation for on the property or off property activities

• Assist all other departments to meet the guest needs

• Be familiar with all of Blackberry Mountain past, present & future

Must comply with all company policies and procedures.

To perform the essential functions of this position regular and consistent attendance is required.

Must be able to work well with other Team Members, Managers and interact with our guests.

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent
• Hospitality experience required
• Must have a valid drivers license

LANGUAGE SKILLS

• Must be able to communicate effectively with guests, team members, and managers

MATHEMATICAL SKILLS

• Basic math skills.

REASONING ABILITY

• Must be able to remain calm under pressure
• Must possess motivational skills
• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

PHYSICAL DEMANDS

• Job entails excessive lifting of luggage and other guest requests such as trays and packages.
• Job requires to be on feet most or all of shift
• Must be able to lift 50 pounds
• Must be able to safely operate a company vehicle or golf cart
• Must be able to work outdoors in all weather conditions

WORK ENVIRONMENT

• General office / front desk guest reception area
• 5,200 acres of Blackberry Mountain property

About Blackberry Mountain

Blackberry Farm and Blackberry Mountain, Relais & Châteaux properties located in the Great Smoky Mountains, continue the traditions of unparalleled hospitality and luxury that have always been the hallmark of the Blackberry brand. Combining land conservation, modern-day luxuries, and captivating natural setting, the two resorts create vacation experiences unlike any other. Activities abound at Blackberry Farm and Blackberry Mountain offering the opportunity for every guest to create an ideal experience to enjoy the properties and the region, whether they’re seeking the thrill of adventure, the relaxation of a spa immersion, or quality time around the table enjoying celebrated cuisine.

A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability.

From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career. Some of our benefits include travel perks and property benefits, tuition reimbursement, paid time off with additional paid holidays, health insurance and flexible spending accounts, 401k match with profit share and training and education.

Blackberry is an Equal Opportunity Employer.