What are the responsibilities and job description for the Guest Services Representative position at Margaritaville Island Hotel?
Job Description
Provide genuine, efficient and friendly service for front of house to ensure smooth operations.
Primary Responsibilities
- Greet guests, courteously answer questions about the hotel and local area
- Check guests in and out in an efficient and friendly manner
- Resolve complaints in a positive manner
- Answer phones, direct calls and take reservations
- Follow front desk procedures to ensure accuracy, five-star service and consistency in all operations
- Manage cash handling and check cashier closings and deposits
- Monitor high balance guests and payments owing and take appropriate action
- Monitor all VIP’s and special request
- Be attentive, friendly, helpful and courteous to other team members and guests.
- Wear the proper uniform - Uniform must be wrinkle free, clean and neat
- Attend regularly scheduled meetings for front desk personnel
- Work with the group sales manager to manage rooming lists, room assignments, cut-off dates and ensure smooth check-in, check-out and billing accuracy
- Follow all hotel safety policies, procedures and standards
- Handle other duties as assigned by the Front Desk Supervisor
