Front Desk Agent

Blackberry Farm is seeking friendly, welcoming attendants to join our legendary Lodging team. This important, first-impression position earns competitive pay, exciting benefits, and rewarding travel and dining perks. Ideal candidates will be well-spoken, polite problem solvers who demonstrate a passion for pleasing others and an interest in building a meaningful career with a hospitality leader.

The Front Desk Agent is responsible for daily operations and overseeing all front desk functions. Responsibilities also include effectively handling guest questions, problems, concerns, and needs related to lodging or food and beverage, as well as the Blackberry Farm property.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Answer and respond to guests' requests and individual needs promptly
• Resolve billing questions or concerns
• Check hotel availability & assist with making reservations
• Responsible for attending daily line-ups to confirm all guest information is accurate which will ensure a smooth operation
• Responsible for checking guests in and out, including greeting, giving proper welcome packets and room assignment
• All front desk duties, including answering phones and assisting guests with request
• Maintain inventory such as movies, medical supplies, and backstock of miscellaneous items such as batteries and personal hygiene items
• Review group resumes when necessary to ensure all group needs are met and assist Sales with groups by preparing BEOs, group rooms, group arrivals, and group key packets
• Review daily reports and follow through with the Front Desk Team to ensure that all information is correct in the system
• Review each guest profile and reservation before arrival to ensure it is complete
• Ensure all guests are charged correctly for items purchased
• Understand the point of sale operations for the gift shop and incidental charges

Must comply with all company policies and procedures.

Must be able to work well with other Team Members, Managers, and interact with our guests.

Regular and consistent attendance is required to perform the essential functions of this position.

Must have the flexibility to work nights and weekends.

SUPERVISORY RESPONSIBILITIES

• None

EDUCATION and or EXPERIENCE

• High School diploma or equivalent
• 2-3 years of Hospitality or Customer Service experience
• Must have a valid drivers license

COMPUTER SKILLS

• Basic understanding of MS Office Programs
• Experience with OPERA is preferred
• Must be capable of learning new computer software programs quickly

LANGUAGE SKILLS

• Must have excellent written & verbal communication skills
• Must be able to interact and communicate effectively with guests, managers, and team members

MATHEMATICAL ABILITY

• Basic knowledge and understanding of math and general accounting

REASONING ABILITY

• Must be able to make decisions under pressure
• Must be able to manage diverse tasks simultaneously
• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

PHYSICAL DEMANDS

• Must be able to sit or stand for long periods
• Must be able to lift up to 40 lbs.
• Must be able to operate a company vehicle or golf cart safely

WORK ENVIRONMENT

• General desk / front desk guest reception area
• Must be able to work outdoors in all weather conditions
• 4,200 acres of Blackberry Farm property

Blackberry Farm and Blackberry Mountain, Relais & Chteaux properties located in the Great Smoky Mountains, continue the traditions of unparalleled hospitality and luxury that have always been the hallmark of the Blackberry brand. Combining land conservation, modern-day luxuries, and captivating natural setting, the two resorts create vacation experiences unlike any other. Activities abound at Blackberry Farm and Blackberry Mountain offering the opportunity for every guest to create an ideal experience to enjoy the properties and the region, whether theyre seeking the thrill of adventure, the relaxation of a spa immersion, or quality time around the table enjoying celebrated cuisine.

A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability.

From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career. Some of our benefits include travel perks and property benefits, tuition reimbursement, paid time off with additional paid holidays, health insurance and flexible spending accounts, 401k match with profit share and training and education.

Blackberry is an Equal Opportunity Employer.