What are the responsibilities and job description for the Evening Customer Care Specialist position at Blackburn Foundation Repair?
Job Description
Job Description
Customer Care Specialist
Location : Hartford, SD
Salary : $18 / hr
Schedule : EVENINGS / WEEKENDS
About Us :
Blackburn has been a leader in foundation repair, waterproofing, radon mitigation and concrete repair since 1992. We are committed to growth, innovation, and creating a remarkable experience for homeowners. As a member of the Blackburn Customer Care team, you will be an integral part of ensuring our company's success.
What You’ll Be Doing :
- You will be the first friendly voice a homeowner hears when encountering concerns with their home.
- Answering incoming calls and reaching out to homeowners who have concerns to set or adjust appointments.
- Keeping the schedule organized to make sure both our team and our customers’ time is used efficiently.
- Working to “save” appointments if a customer calls to cancel — sometimes a little extra info or reassurance is all they need!
- Meeting (or beating!) goals for converting customer calls into scheduled appointments.
We’re looking for someone who is :
What We Offer :
One Team | Passionately Driven | Dependable | Customer First
hc161553
Salary : $18
