Customer/Patient Services Representative - Medical Equipment Services

TO BE CONSIDERED FOR THIS POSITION, PLEASE COMPLETE OUR APPLICATION AT WWW.BLACKBURNSMED.COM/CAREERS.

Customer Service Representative – Medical Equipment Services

Job description

At Blackburn’s, we are always looking to strengthen our organization by adding the best available talent to our staff and retaining our valuable employees. With over 80 years of experience in serving institutional, home healthcare and pharmacy needs of our customers, BLACKBURN’S provides home healthcare needs. Our focus is on improving the lives of our customers which is why we provide comprehensive and a diverse range of high-quality products and services that set us apart.

We’re seeking a Customer Service Representative in our Corporate Office in Tarentum, PA to service our customer’s needs. The CSR is responsible for speaking with our valued customers, processing accounts, and coordinating related patient services. The ideal candidate is compassionate and values high customer service by proactively supporting our patient needs. Extensive training provided.

TO BE CONSIDERED FOR THIS POSITION, PLEASE COMPLETE OUR APPLICATION AT WWW.BLACKBURNSMED.COM/CAREERS.

OVERALL RESPONSIBILITIES:

· Electronically process incoming orders according to policy and guidelines

· Answer calls expediently and provides the highest level of service to customers and referral sources.

· Data Entry - Obtain and enter customer demographics needed for excellent customer care services (insurance, doctor information, DX, etc.)

· Obtain and complete patient setup: Intake, Insurance Verifications, Authorizations, Referrals, Doctor notes/Medical records, Prescriptions, Customer service letter/Delivery packet, Plan of care.

·Provide correct Codes to Doctors' offices and referral sources as requested and obtain medical necessity for special needs products and forward LMN along with product literature to PCP or insurance company.

· Process and provide price quotes and product literature as requested to insurance carriers

· Request equipment i.e., wheelchair requests and/or spec sheets

· Troubleshooting - exchanging equipment when necessary

· Order Enter - check inventory, confirm serial numbers

· Confirm/Bill orders as required (log CMNs, PARS to confirm/bill)

· Process Commercial and Institutional accounts per individual agreements

· Obtain accurate discharge dates prior to processing

· Verify return work order has all required information & signatures and confirm Serial Numbers written by driver

· Work monthly Open Order Report

· Maintain library of all insurance guidelines/contracts and products

· Educate referral sources by phone/fax/e-mail

· Research questions and products/supplies as necessary

· Assist with in-services as requested

· Assist with staff training & assist co-workers as needed

· Provide customer or referral sources option as needed

· Customer surveys as requested

· Enter all Customer concerns into computer

· Miscellaneous as requested by management

MINIMUM QUALIFICATIONS: High school or equivalent education required. College credits, certificate or degree desired. Must be detail oriented; possess excellent communication, human relation and organizational skills. Knowledge of medical terminology, physiology, and anatomy a plus.

Responsibilities

· Communicate compassionately with customers via phone, email and chat.

· Data entry in various platforms

Qualifications

· Excellent phone etiquette and excellent verbal, written, and interpersonal skills

· Ability to multi-task, organize, and prioritize work

· Excellent data entry

· At least 1 years of relevant experience preferred.

· Healthcare: 1 year (Preferred)

· Customer Service: 1 year (Preferred)

Job Type: Full-time

• Tarentum, PA 15084: Reliably commute or planning to relocate before starting work (Required)

Work Location: Tarentum, PA

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Experience:

• Healthcare: 1 year (Preferred)
• Customer Service Call Center: 1 year (Preferred)

Ability to Commute:

• Tarentum, PA 15084 (Required)

Work Location: In person