What are the responsibilities and job description for the UPS Department Manager position at BLACKFOOT IDAHO?
Description:
Daily Investigations: Locating delivery information for packages.
Tracking Explanations: Providing tracking information to internal and external inquiries.
Customer Service: Handling customer inquiries and providing solutions.
Paperwork: Cross-referencing paperwork and logs.
Address Changes: Updating address information for packages.
General Tasks: Performing other daily tasks as assigned by management.
Auditing: Performing general duties related to auditing high-value claims.
Communication: Communicating the status of high-value packages with hubs and centers.
Data Entry: Performing basic data entry and information retrieval.
Requirements:
STORE SUPERVISION
Consistently participates in open communication with team members on a regular basis, utilizing friendly but professional methods of honest and open communication. Promotes a high level of morale throughout the store. Encourages teamwork by example and communicates that our success will be dependent upon teamwork.
Shares and accepts ideas for store profitability and guest service. Continually solicits guest feedback to help improve sales and service.
Continually strives to build knowledge and skills, both personally and throughout the store through training and education of self and other team members.
Complies with all company policies, programs, directives, and procedures. Continually refers to Team Member Handbook and other manuals to ensure any updates or changes are complied with. Communicates, demonstrates, and trains team members to ensure compliance throughout the store. Ensures compliance and enforcement of all applicable Federal, State, and local regulations.
Promotes a harassment-free environment and stays aware of situations that tend to cause a hostile environment or other legal issues within the store. Immediately reports any potential concerns to the Store Director and Human Resource. Assists in expediting the resolution of the situation.
Ensures proper orientation and training of all team members. Conduct orientation and training as needed. Maintain timely and proper procedures for new hire paperwork, team member change forms, transfer forms, and all related documents required for the team member’s personnel file.
Have full knowledge of all company safety and accident prevention policies. Responsible for Worker’s Compensation and Guest accident reporting, documentation, training and follow through.
Maintain complete adherence to team members’ appearance and dress code, including uniform and identification. Communicate the importance of cleanliness, both of themselves, and of equipment and surroundings.
Aid in the development and growth of all store team members by ensuring regular implementation of coaching, training, evaluation, and counseling procedures.
Through organization, training, and communication; ensure all store team member evaluations are completed in an effective manner and on a timely basis.
Maintain good order and productivity through appropriate discipline and proper documentation of these procedures. Maintain consistency with disciplinary procedures among team members and departments.
Maintain a high level of coordination and communication with all departments to ensure a smooth flow of products and service throughout the store.
Assist in maximizing department sales and profits and ensuring proper department merchandising, cross merchandising and pricing procedures are in compliance with company policy and procedures.
Continually practice self-development so that additional duties and responsibilities can be assumed.
Assure adequate and appropriate records for store operations at all times.
Coach executive staff, management, and supervisory staff on establishing and maintaining appropriate team member schedules.
Utilize your authority to assist in the implementation of all facets of company philosophy, policy, budget requirements, Reports, and any other programs directed toward the effective operation of the store.
Maintain effective control of inventories in line with established budgets and guidelines. Maintain control of waste and pilferage through coaching and proper discipline procedures.
Assist with ensuring that all store equipment is in good working order and recommend repair or purchase of equipment, as necessary.
Attends and contributes to weekly management, departmental, store and company meetings. In the absence of the Store Director, you will conduct store management meetings and assume his/her other duties as needed.
Daily Investigations: Locating delivery information for packages.
Tracking Explanations: Providing tracking information to internal and external inquiries.
Customer Service: Handling customer inquiries and providing solutions.
Paperwork: Cross-referencing paperwork and logs.
Address Changes: Updating address information for packages.
General Tasks: Performing other daily tasks as assigned by management.
Auditing: Performing general duties related to auditing high-value claims.
Communication: Communicating the status of high-value packages with hubs and centers.
Data Entry: Performing basic data entry and information retrieval.
Requirements:
STORE SUPERVISION
Consistently participates in open communication with team members on a regular basis, utilizing friendly but professional methods of honest and open communication. Promotes a high level of morale throughout the store. Encourages teamwork by example and communicates that our success will be dependent upon teamwork.
Shares and accepts ideas for store profitability and guest service. Continually solicits guest feedback to help improve sales and service.
Continually strives to build knowledge and skills, both personally and throughout the store through training and education of self and other team members.
Complies with all company policies, programs, directives, and procedures. Continually refers to Team Member Handbook and other manuals to ensure any updates or changes are complied with. Communicates, demonstrates, and trains team members to ensure compliance throughout the store. Ensures compliance and enforcement of all applicable Federal, State, and local regulations.
Promotes a harassment-free environment and stays aware of situations that tend to cause a hostile environment or other legal issues within the store. Immediately reports any potential concerns to the Store Director and Human Resource. Assists in expediting the resolution of the situation.
Ensures proper orientation and training of all team members. Conduct orientation and training as needed. Maintain timely and proper procedures for new hire paperwork, team member change forms, transfer forms, and all related documents required for the team member’s personnel file.
Have full knowledge of all company safety and accident prevention policies. Responsible for Worker’s Compensation and Guest accident reporting, documentation, training and follow through.
Maintain complete adherence to team members’ appearance and dress code, including uniform and identification. Communicate the importance of cleanliness, both of themselves, and of equipment and surroundings.
Aid in the development and growth of all store team members by ensuring regular implementation of coaching, training, evaluation, and counseling procedures.
Through organization, training, and communication; ensure all store team member evaluations are completed in an effective manner and on a timely basis.
Maintain good order and productivity through appropriate discipline and proper documentation of these procedures. Maintain consistency with disciplinary procedures among team members and departments.
Maintain a high level of coordination and communication with all departments to ensure a smooth flow of products and service throughout the store.
Assist in maximizing department sales and profits and ensuring proper department merchandising, cross merchandising and pricing procedures are in compliance with company policy and procedures.
Continually practice self-development so that additional duties and responsibilities can be assumed.
Assure adequate and appropriate records for store operations at all times.
Coach executive staff, management, and supervisory staff on establishing and maintaining appropriate team member schedules.
Utilize your authority to assist in the implementation of all facets of company philosophy, policy, budget requirements, Reports, and any other programs directed toward the effective operation of the store.
Maintain effective control of inventories in line with established budgets and guidelines. Maintain control of waste and pilferage through coaching and proper discipline procedures.
Assist with ensuring that all store equipment is in good working order and recommend repair or purchase of equipment, as necessary.
Attends and contributes to weekly management, departmental, store and company meetings. In the absence of the Store Director, you will conduct store management meetings and assume his/her other duties as needed.
