Payment Systems Assistant Manager

Job Description

Payment Systems Assistant Manager

Job Classification: Full Time

FLSA Status: Exempt

Department: Payment Systems

Reports To: Payment Systems Manager

Senior Leader: Chief Operations Officer

Job Overview

Provides responsible and consistent service to the Payment Systems department ensuring the credit union’s CardServices, Digital Banking, Payment and Cash Management programs run optimally and progress with technology and innovation. The responsibilities noted below are not to be considered an all-inclusive listing of duties.

Major Tasks, Responsibilities and Key Accountabilities

• Acts as a resource for staff related to CardServices, Digital Banking, Payment and Cash Management/Business product implementation and support
• CardServices, Digital Banking, Payment and Cash Management services include, but are not limited to: Banno online/mobile banking, ACH Origination (payroll, external transfers, REPAY, Magic Wrighter, PSCU ACH, FICS ACH), iPay (Business Bill Pay, Consumer Bill Pay, P2P), Mobile Deposit (RDA), Business Mobile Deposit (mRDC) and Business Remote Deposit Capture (RDN), FedNow/Faster Payments, Positive Pay, Debit, ATM and Credit products
• Responsible for setting up members, and assists in training employees, on payment system products
• Manage wire transfer agreements and wire requests while following BHCCU policies and procedures
• Works on special assignments as directed by the payment systems manager or director
• Review payment system products and activity daily for potential fraud activity and report those findings to the appropriate team
• Daily/Weekly/Monthly reconciliation of internal general ledger and checking accounts that relate to the payment systems department
• Cross-Trained to provide back up support to assist with payment systems processing
• Maintains an advanced level of familiarity and understanding of all payment system processes and procedures according to laws and regulations
• Recommend new technologies that focus on the development and enhancement of credit union payment services
• Provides project support; assists with research, testing, installation and troubleshooting of new and existing products and services
• Work with IT and outside vendors to troubleshoot and resolve system errors
• Maintains up-to-date knowledge and adheres to all regulations, policies, procedures, and standards that pertain to this position.
• Follow processes and procedures established to ensure compliance with the Bank Secrecy Act (BSA). Complete required annual BSA training to ensure you understand your responsibilities that apply to BSA, including:

o CIP (Customer Identification Program)

o CDD (Customer Due Diligence)

o Prohibited Account Types

o SARs (Suspicious Activity Report)

o OFAC (Office of Foreign Assets Control)

QUALIFICATIONS and COMPETENCIES

EDUCATION and EXPERIENCE

• Associate’s degree or an equivalent level of knowledge, skills, and abilities typically acquired through work experience.
• Minimum 5 years of financial institution work experience.
• Must be at least 18 years of age.
• Will be required to obtain and/or maintain one or more certifications in areas of specialization (AAP, NCP, APRP, FPP).
• Pass the pre-employment credit and background screening.

COMPETENCIES

• Ability to multitask and prioritize in a fast paced, changing environment and maintain a commitment to accuracy, confidentiality and timeliness.
• A strong understanding of general ledgers, debits/credits, balancing and related functions
• Pass the pre-employment drug test and background check.
• Be actively involved and a strong collaborator within the department with the ability to cross-train in a variety of tasks.
• Ability to follow oral and written instructions
• Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities
• Must possess strong interpersonal skills, a positive attitude, and a desire to help people.
• Must have the ability to identify member opportunities for financial improvement, communicate recommendations, and provide support.
• Must possess effective verbal and written communication skills.
• Must have reliable attendance.
• Must possess good judgment.
• Must possess math skills, accuracy, knowledge of Microsoft Excel and attention to detail.
• Projects a professional image

OTHER (PHYSICAL, MENTAL, AND VISUAL SKILLS)

Physical Job Requirements

Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).

• Ability to move about and communicate with a diverse membership and employee group.
• Ability to accomplish the described responsibilities using computers and technology.
• Ability to sit and/or stand for extended periods of time.
• Ability to work in a changing, challenging, and fast paced work environment.
• Variable stress levels.
• Provide own transportation.
• Occasional business travel.

Environmental Job Requirements

Typically located in a comfortable, quiet indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, strong drafts, or bright lights.

Blackhawk Community Credit Union is an Equal Employment Opportunity (EEO) employer. It is the policy of BHCCU to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.