What are the responsibilities and job description for the Vending Fulfillment Associate position at BLACKHAWK INDUSTRIAL OPERATING CO?
WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.
We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.
SUMMARY:
The Vending Fulfillment Associate is responsible for processing vending replenishment orders and ensuring accurate and timely billing. This role involves resolving import errors, supporting Vending Fulfillment Leads, and maintaining high levels of customer focus and accuracy. The Vending Fulfillment Associate will develop a detailed working knowledge of company policies, procedures, and BHID systems, including P21, Hawkeye, CribMaster, and AutoCrib. Strong communication, critical thinking, and multitasking skills are essential, along with proficiency in basic computer operations and experience in customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Personally exhibits, recruits, and coaches associates consistent with Core Behaviors.
- Promotes a culture of safety.
- Processes vending replenishment orders as scheduled, both consigned and non-consigned.
- Processes billing per the billing schedule accurately and timely.
- Researches and resolves any errors preventing a clean import into P21; promptly reports any unresolved errors to the specified Vending Fulfillment Lead.
- Ensures all vending fulfillment is processed according to agreed-upon customer requirements, including required approvals.
- Supports Vending Fulfillment Leads as directed.
- Maintains a high level of customer focus, communication, diligence, and accuracy.
- Develops a detailed working knowledge of Blackhawk policies, procedures, and practices.
- Maintains a deep understanding of BHID systems (including P21, Hawkeye, CribMaster, AutoCrib, etc.).
- Performs all work in accordance with the company-prescribed ISO processes and procedures utilizing appropriate company systems.
QUALIFICATIONS:
- Excellent written and verbal communication skills.
- Excellent critical thinking skills to analyze and solve problems.
- Diligence and attention to detail.
- Ability to manage multiple tasks, shift gears to react to urgent scenarios, and meet daily deadlines.
- Proficiency in basic computer operations and ability to learn new software programs.
- Ability to learn and apply experience with vending platforms (CribMaster, AutoCrib, etc.).
SUPERVISORY RESPONSIBILITIES:
- This position is a remote position with no direct supervisory responsibilities.
EDUCATION and/or EXPERIENCE:
- High school diploma or equivalent required.
- Minimum of 2 years of previous experience in a customer service role required.
- Experience with Microsoft Office suite required.
- Associate or bachelor’s degree preferred.
CERTIFICATES, LICENSES, REGISTRATIONS:
- None required
WORK ENVIRONMENT:
- Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employees are required to use computers and other equipment.
BENEFITS:
- Health Insurance BCBS of OK HDHP
- HSA with Employer match (must meet criteria)
- Dental and Vision Insurance
- 401K Plan and Company Match
- FSA (Full FSA, Limited FSA, and Dependent FSA)
- Company paid Long Term and Short-Term Disability
- Company paid basic Life Insurance and AD&D/
- Supplemental life and AD&D/Dependent life
- Ancillary Critical Illness Insurance (Wellness Rider Included)
- Ancillary Accident Insurance (Wellness Rider Included)
- Ancillary Hospital Indemnity
- Employee Assistance Program (EAP) – Includes concierge services and travel assistance.
- Paid Time Off
- Holiday Paid Time Off
- Gym Reimbursement
- Quarterly Wellness challenge with a chance to will money or prizes
- Tuition Reimbursement – after 1 year of employment
*BlackHawk Industrial is an Equal Opportunity Employer
**As part of our BHID policy, we require all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.
