Implementation Manager

WHO ARE WE : BlackHawk Industrial provides you with the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.

SUMMARY: The Implementation Manager will manage the team of Implementation Specialists that are responsible for the implementation of solutions and project management. They will work to meet or exceed contractual obligations, and company sales revenue and profit objectives in accordance with company processes, procedures, and policies.

Essential Duties And Responsibilities

• Develops project plans and ensures that implementations are completed on time, within budget and meet client expectations
• Management of the implementation of projects
• Work closely with other departments to ensure customer needs are met
• Provides regular reports
• Manages client issues
• Build and maintain positive customer relationships
• Work with team to develop a knowledgeable and team-based workforce
• Handles administrative processes for employees
• Coordinate and monitor individual case set up
• Ensure completion of baseline deliverables
• This position performs a variety of tasks and directs the work of others
• May provide training and end-user support during and after the implementation process
  
  

Qualifications

• Ability to judge and plan goals
• Ability to lead and direct others
• Have a wide degree of creativity and latitude
• Familiar with a variety of the field’s concepts, practices and procedures
• Able to manage several projects at once
• Must have proficient knowledge of assigned customer’s contract
• Must be proficient in coaching and leading
  
  

Supervisory Responsibilities

Direct supervisory responsibility.

EDUCATION And/or EXPERIENCE

High School Diploma required

Bachelor’s Degree preferred

Reasoning Ability

Up to 5-7 years of experience preferred

Employee responds to commonly occurring problems/situations for which standards, procedures or precedents exist.

Certificates, Licenses, Registrations

None required

Work Environment

Employee is regularly required to speak and hear English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment.

Employee frequently lifts and/or moves up to _25_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision.

Ppe Required

Wrist rest for keyboard and mouse pad.

• BlackHawk Industrial is an Equal Opportunity Employer
• BHID policy requires all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.
  
  

Executive Search Firms and Staffing Agencies: Please be advised that BlackHawk Industrial only accepts resumes from agencies with which we have an executed contract and proactively engaged with. Accordingly, BlackHawk Industrial and any of its affiliates is not obligated to pay referral fees to any agency that is not party to an agreement with BlackHawk Industrial. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of BlackHawk Industrial.