What are the responsibilities and job description for the Open Loop Disputes Agent I - Miramichi position at Blackhawk Network?
About Blackhawk Network
Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.
Overview
Responsible for providing a full range of customer services. Follows processes to ensure customer service needs are met with speed and accuracy and customer service issues are resolved. Responds to customer inquiries and/or problems. Researches and resolves questions and problems, maintains records and communicates resolution and/or status to customer.
Responsibilities
1. Respond promptly and professionally to customer inquiries via phone, email, or chat.
2. Handle and resolve customer complaints or concerns in a calm and courteous manner.
3. Provide accurate information about products, services, and company policies to customers.
4. Collaborate with other departments to address and resolve customer issues.
5. Maintain a thorough understanding of products and services to effectively assist customers.
6. Keep detailed records of customer interactions and transactions.
7. Identify and escalate priority issues to the appropriate channels.
8. Proactively seek opportunities to improve customer experience and satisfaction.
9. Stay informed about company updates to better assist customers.
Qualifications
- Previous experience in customer service or a related field is preferred.
Excellent communication skills, both verbal and written.
- Strong problem-solving and decision-making abilities.
- Strong problem-solving and decision-making abilities.
Proficient in using systems, and basic computer applications.
- A positive and customer-centric attitude.
Detail-oriented with strong organizational skills.
