What are the responsibilities and job description for the Vendor Operations Analyst - ELS position at Blackhawk Network?
About Blackhawk Network :
Blackhawk Network (BHN) is the leader in global branded payment technologies. We strengthen relationships between brands and their customers, employees, and partners by transforming transactions into connections. BHNs portfolio includes : Gift Card & eGift products, promotions and distribution that grow revenue faster; Rewards & Incentives that build loyalty and acquisition and are integrated into todays leading platforms; and Payments that enable businesses and customers to access and disburse funds in convenient and innovative ways. BHNs network spans across the globe with over 400,000 consumer touchpoints. Learn more at BHN.com.
Overview :
The Vendor Operations Analyst is a part of the Supply Chain team and is responsible for overseeing the day to day operations with our fulfillment partner(s). In addition to the analysis of vendor performance, this role will be responsible for optimizing overall fulfillment process by driving improvements, as well as onboarding materials and performing product setups.
Responsibilities :
Integrate fulfillment services for merchants that deliver competitive advantages through streamlined operations.
Track Key Performance Indicators (KPI's) and develop action plans to meet targets (Daily / Monthly / YTD Metrics for On-time SLA; Monthly / YTD Metrics for cost per unit & cost per order).
Monitor file flows, ensuring effective execution on orders (Escalations to IT for missing / stuck orders).
Manage inventory of our card products
Review of Inventory; finished goods, shells and collateral
Collaborate with Inv. Mgmt for supply / demand
Follow up on Open PO's with PI or CPS as required per procurement processes
Participation with implementation of improvements in the fulfillment process both internally and externally, while maintaining a customer service focus and with minimal disruption to the business. Coordinate and communicate progress on all initiatives.
Manage invoicing process, billing and cost tracking.
Develops and maintains procedural documents relating to the fulfillment process.
Support fulfillment service provider with forecasting.
Review audits and troubleshoot issues.
Manage special handling process.
Plans and Schedules the acquisition of materials and products in the production process
Manage the fulfillment processes for all standard, custom and co-branded materials.
Support graphic changes from clients and internal team on card packet contents.
Manage material receipt at fulfillment centers
Creates and maintains Bill of Materials and other Production related data within the appropriate systems(external & internal)
Qualifications :
Bachelor's degree from a 4 year college or university in business accounting, finance, Supply Chain or Operations related field.
2-5 years of experience in operational role; Logistics, Supply Chain, Procurement is desired.
2-5 years of experience of KPI management in fulfillment operations is desired.
Graphics knowledge with experience in Photoshop, Illustrator, InDesign & file Maker Pro is preferred
Ability to define problems, collect data, establish facts and draw valid conclusions
Strong working knowledge of PC-based business software, including Quickbase, Microsoft Outlook, Excel, Word and Powerpoint. High level Excel knowledge preferred. Visio a plus.
Good oral and written communication skills
Strong understanding of Supply Chain Operations
Ability to review, understand or implement processes
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