What are the responsibilities and job description for the Customer Service Representative position at Blackstone Medical Services?
We are seeking a Customer Service Representative to join our team! You will be responsible for helping patients by providing product and service information and resolving issues.
Responsibilities:
- Handle incoming patient inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve patient issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Experience with high call volume
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
