Customer Service Representative- Lakeland, FL

Are you the type of person who loves to solve problems, bring smiles to people’s faces, and make a positive impact every day? If so, we want YOU to join our team as a Customer Service Specialist! We look for people who have an internal drive to do a good job whether someone is watching them or not. People who take initiative and know the quality of their work reflects themselves. People who succeed with us tend to be thoughtful, detail-oriented, communicative. They are proactive, professional, responsible, well-spoken and polite. They are accountable to themselves and others.

HealthCare Customer Service Representatives ensure that client-assigned healthcare accounts are billed and paid both accurately and timely. They perform their duties in accordance with applicable laws and regulations and GetixHealth’s policies and procedures.

Position responsibilities:

• Medical Collections
• Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts.
• Gathering information, performing research and resolving customer inquiries.
• Communicate appropriate options for resolution in a timely manner.
• Inform customers/patients about services available and assess their needs.
• Schedule work to ensure accurate phone coverage, prioritize calls and escalate as required.
• Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness.
• Other duties as assigned.
• Successful accomplishments and primary accountabilities of this position will depend upon establishing and maintaining effective working relationships with a variety of people both inside and outside of the functional area. Such people may include, but are not limited to: interdepartmental leadership, education and development, the patient, client hospital staff, government, insurance company representatives, vendors, compliance, finance, decision support and contact management as well as GetixHealth’s officers, senior management and staff.

Education and experience:

• High school diploma or college degree from an accredited college or university
• Two to five years industry experience in medical revenue cycle management is required
• Medical experience, either practical or classroom knowledge needed
• Proven understanding of the medical revenue cycle
• Demonstrated excellent verbal, written and interpersonal communication skills
• Demonstrated knowledge of HIPAA rules and regulations
• Attention to detail
• Good attendance record
• Proven ability to work collaboratively in a team environment
• Demonstrated ability to perform work in alignment with company mission and values
• Proven PC proficiency in MS Office Suite Applications

Work environment / physical requirements:

• Work environment is an office location. The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone
• Occasional lifting may be required up to 25 lbs.
• Must be able to sit for extended periods of time with frequent bending and stooping

Additional Notes:

• Hours: Monday - Friday 11:00am - 8:00pm EST
• Compensation- $16/hr (bonus eligible quarterly)
• This role profile is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position

Benefits and Incentives:

• Comprehensive Health Coverage:
• • Group medical, dental, and vision plans available from the first day of the month following 90 days of full-time employment.
• Life and Disability Insurance:
• • Basic life/AD&D, short-term, and long-term disability coverage provided, with options for voluntary life/AD&D.
• 401(k) Retirement Savings Plan:
• • Eligible to participate in the company’s 401(k) plan at the beginning of the first calendar quarter following 6 months of continuous service.
• Paid Time Off (PTO):
• • Accrue Paid Time Off starting on your first day of employment.
• Flexibility in Benefits:
• • The company reserves the right to amend, modify, or terminate any benefits programs as needed.

GetixHealth is an equal employment opportunity employer.

Education

• High School or better

Behaviors

• Thought Provoking: Capable of making others think deeply on a subject
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Goal Completion: Inspired to perform well by the completion of tasks
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization