What are the responsibilities and job description for the Customer Service Representative (Lakeland, FL) position at Harrell's, LLC?
Benefits:
Full-Time Position (Day Shift) Hours: Mon-Fri Position (No Weekends)
Day One Benefits (including Health, Dental, Vision)
Paid Retirement (Employee Stock Ownership Plan) & 401K Retirement Option
Employer Paid Short Term & Long-Term Disability
Paid Time Off & Paid Holidays (10)
Paid Life Insurance Policy (up to $50,000)
True Identity Protection (ID Watchdog) Employee Sponsored
Full-Time Position (Day Shift) Hours: Mon-Fri Position (No Weekends)
Day One Benefits (including Health, Dental, Vision)
Paid Retirement (Employee Stock Ownership Plan) & 401K Retirement Option
Employer Paid Short Term & Long-Term Disability
Paid Time Off & Paid Holidays (10)
Paid Life Insurance Policy (up to $50,000)
True Identity Protection (ID Watchdog) Employee Sponsored
Best Places to Work Award (Employer of Distinction)
ESSENTIAL FUNCTIONS:
WORK EXPERIENCE:
LICENSES AND CERTIFICATIONS:
SKILLS AND ABILITIES:
- Professionally handle incoming order requests from customers and ensure that issues are resolved both promptly and thoroughly.
- Greet customers in a professional and friendly manner, direct visitors appropriately.
- Responsible to coordinate with appropriate departments regarding order status, shipping dates, and product availability.
- Receive and respond professionally and courteously to all customer inquiries regarding products and services, changes, customer disputes, billing question and cancellations.
- Coordinate with Credit Manager to determine accounts with credit issues.
- Provide timely feedback to Operations Manager regarding service failures or customer concerns.
- Coordinate with Territory Managers to meet and exceed customer’s service expectations.
- Answer telephones in a professional and efficient manner. Direct callers to the appropriate party and/or transfer calls to voicemail as required.
- Review estimates and invoices for accuracy.
- Review monthly open orders report and update management.
- Maintain customers Restricted Users Product licenses.
- Responsible for compiling and generating reports for management when requested.
- Ensure compliance with all Federal, State and Local ordinances affecting this position.
- Ensure compliance with all Company policies and programs.
- Ensure timely processing of system information and proper documentation concerning inventory transactions (shipments, transfers, receipts, changes in cost/price, etc.).
- Performs other related office duties as assigned by management.
- May be required to work with and take direction from other members of management.
- Minimum High School Diploma or GED equivalent required.
WORK EXPERIENCE:
- One year experience in customer service is required.
LICENSES AND CERTIFICATIONS:
- None
SKILLS AND ABILITIES:
- Strong problem solving, verbal and written communication and decision make skills.
- Strong organizational skills and project management skills including the ability to work against pressing deadlines.
- Must be able to research issues understanding and providing accurate information.
- Ability to prioritize task and to work independently
- Strong decision making and analytical abilities.
- Excellent knowledge of Microsoft Office.
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- Standing and / or sitting for prolonged periods of time. The use of a computer and phone – Must be able to see, type, write, finger, grasp, and sit.
- Communicating with internal and external customers – must be able to talk, hear, see, and comprehend.
- Mobility inside the office to access filing cabinets, office machines, and supplies – must be able to move about the office space, reach, bend, and occasionally lift up to 35 pounds.
- Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
- Work is routinely performed in office environment with occasional working with supplies stored in the warehouse.
- Occasionally may be exposed to noise levels that exceed a normal threshold.
- None.
This is a non-management position
This is a full time position
Pay Range:
Salary : $50,000
