What are the responsibilities and job description for the Live Chat / Tele Chat Support position at Blade Platforms LLC?
Job Description
We are seeking a highly skilled and customer-focused Live Chat/ Tele Chat Support Specialist to join our team at Blade Platform LLC. As a Live Chat/ Tele Chat Support Specialist, you will be responsible for providing exceptional customer service and technical support through both live chat and telephonic platforms.
Responsibilities:
- Respond to customer inquiries and provide support through live chat and telephonic platforms
- Resolve technical issues and troubleshoot product/service related problems
- Educate customers and guide them through the use of our products/services
- Communicate effectively and professionally with customers to ensure a positive experience
Requirements:
- High school diploma or equivalent; Bachelor's degree preferred
- Minimum 2 years of experience in customer service, technical support, or a related field
- Excellent communication and interpersonal skills
- Proficient typing skills and ability to navigate multiple computer systems
- Knowledge of live chat and telephonic support systems and software
At Blade Platform LLC, we value our employees and strive to create a positive and inclusive work environment. We offer competitive salary and benefits, ample opportunities for growth and career advancement, and a supportive team atmosphere.
If you are passionate about delivering exceptional customer service and possess the skills and experience required for this role, we would love to hear from you! Apply now to be a part of our dynamic team as a Live Chat/ Tele Chat Support Specialist.
About Blade Platforms LLC
BLADE is a technology-powered, global urban air mobility platform committed to reducing travel friction by enabling cost-effective air transportation alternatives to some of the most congested ground routes in the U.S. and abroad.