Crisis Counselor Hybrid (Chat/Text and Phone)

Reports to: Crisis Center Supervisor

Location: Hybrid, must reside in Iowa or Illinois

Hours: Full-time and Part-time

About Foundation 2 Crisis Services

Foundation 2 Crisis Services is a mission-driven, non-profit organization that provides critical crisis intervention and prevention services across Iowa. We operate a 24/7 crisis center, including phone, text, and chat services. We also operate an emergency youth shelter, mental health support groups, community-based crisis programs, training, and more. We have been saving lives for over 50 years. Join our team today!

Our crisis center counselors answer more than 65,500 phone, chat, and text contacts per year. You can learn more about the Foundation 2 Crisis Services’ crisis center and see what clients can expect when they reach out to Foundation 2 Crisis Services on our YouTube channel.

Overview of the role

Provide real-time, compassionate, non-judgmental crisis support to clients over the phone, text, and chat lines. Attend initial trainings (some will be during daytime hours) and all-staff meetings during daytime hours 1-2 times per month. Dispatch additional client services, such as Foundation 2 Crisis Services’ Mobile Crisis Outreach, when necessary. Document each phone, text, and chat contact to ensure quality record keeping.

This position has the flexibility to be on-site at the Crisis Center in Cedar Rapids or remote within the state of Iowa or Illinois; candidates must be available for two (2) full days of training in our Cedar Rapids office.

Shifts:

11pm – 7am, full-time and part-time positions available. Must work at least 2 shifts per week

3pm – 11pm, part-time, Tuesday and Thursday

Benefits

• This position starts at $18 per hour. Part-time employees working a regular schedule of 20-28 hours per week are eligible to accrue PTO, holiday pay, and short-term leave.
• Sign-on bonus depends on shifts and hours
• Quarterly wellness benefit reimbursements to support a sense of wellbeing.
• Go to sleep at night knowing that the work you did matters. Foundation 2 Crisis Services staff save lives every day.

Who you are

• Client-centered. You are dedicated and passionate about working with individuals in crisis. You know it is an honor to be trusted to support people at their most vulnerable.
• Compassionate. You have compassion for clients and a willingness to understand and exercise trauma-informed care practices.
• Quick Thinking. You recognize that you will often have multiple irons in the fire at once and will be challenged to manage competing priorities.
• Skilled Communicator. Your words matter to individuals in crisis. You are a strong communicator and can convey important information clearly and compassionately.

What you’ll do

• Provide real-time, compassionate, non-judgmental crisis support to clients through our online chat service.
• Attending initial trainings (some will be during daytime hours) and all-staff meetings during daytime hours 1-2 times per month.
• Dispatch additional client services, such as Foundation 2 Crisis Services’ Mobile Crisis Outreach, when necessary.
• Document each chat contact to ensure quality record keeping.

What you need

• Bachelor’s degree in human services or related field with 30 hours of human service coursework OR bachelor’s degree in any field plus one (1) year of relevant experience.
• Comfort using basic computer software.
• Basic typing and data entry skills.
• High comfort with computers with ability to type quickly and multi-task.
• Excellent writing and grammar skills.
• Private home office to ensure confidentiality.
• Reliable, high-speed internet at home (Minimum 50 Mbps download speed / 15 Mbps upload speed; wired internet connection required) OR the ability to work all shifts from the Cedar Rapids office.
• Pass all background checks completed by Foundation 2 Crisis Services.
• Live in Iowa.
• Successfully complete required trainings within required time periods.
• Submit copy of college degree or transcript as required by licensure for personnel file.
• Experience in crisis services is preferred.
• Experience in conflict resolution and de-escalation techniques preferred. Background in motivational interviewing referred.
• Ability to clearly communicate emotional support to people in crisis preferred.
• Background in motivational interviewing preferred.
• Knowledge/experience working in the mental health, substance use, and/or problem gambling field preferred.

Your Application

We’re excited to hear from you! All questions will be answered during a pre-screening phone call. Resumes, applications, and cover letter accepted until position filled.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Foundation 2 Crisis Services, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Foundation 2 Crisis Services is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, creed, religion, sex, sexual orientation, gender identity, national origin, political affiliation, veteran, or disability status.

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Benefits:

• 401(k) 4% Match
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Evening shift
• Night shift
• Overnight shift

Education:

• Bachelor's (Required)

Experience:

• human services: 1 year (Required)

Work Location: Hybrid remote in Dubuque, IA 52001

Salary : $18