What are the responsibilities and job description for the Remote Live Chat / Tele Chat Support position at Blade Technology?
Job Description
We are looking for a dynamic and customer-focused individual to join our Customer Support team as a Live Chat / Tele Chat Support. In this role, you will be responsible for providing exceptional customer service through live chat and telephone interactions. If you have excellent communication skills and a passion for helping customers, we want to hear from you!
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Required Skills
Responsibilities:
- Respond to customer inquiries and provide support through live chat and telephone
- Assist customers with product information, troubleshooting, and issue resolution
- Ensure timely and accurate responses to customer queries
- Escalate complex issues to the appropriate team members for resolution
- Maintain a positive and professional attitude at all times
Desired Skills
Qualifications:
- High school diploma or equivalent
- Prior customer service experience preferred
- Excellent communication skills, both written and verbal
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving skills
If you are a team player with a strong customer focus, we encourage you to apply for this exciting opportunity!
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Additional Details
$23 - $28 per hour
About Blade Technology
Blade Technologies is a leading IT professional service provider in the Midwest region. Its mission is to ensure your company’s technology remains reliable and secure. We focus on your technology so you can focus on your business. From small businesses to large companies, we provide the tools and solutions you need to be productive and efficient.
Learn more about Blade's founding and our team to see how we can support your growth.
Salary : $23 - $28
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