What are the responsibilities and job description for the Scheduler (Part-Time) position at Bladen Community College?
Description
Responsible for welcoming guests and managing the calendars and schedules of advisors, coordinating with clients or customers to find suitable appointment times, and ensuring that appointments are booked efficiently and accurately.
Examples of Duties
- Offers a warm reception to customers in a positive, professional, and enthusiastic manner.
- Effectively assess students’ need for campus resources and make adequate referrals.
- Serve as a point of contact for the Center for Student Success and Engagement. Maintain and update the schedules of advisors, which includes but not limited to adding new appointments, rescheduling as needed, and blocking out unavailable times.
- Liaise with clients or customers to find suitable times for appointments. This may involve sending emails, making phone calls, or using scheduling software such as Microsoft Outlook.
- Send confirmation emails or messages to students to ensure they are aware of their scheduled appointments. Send reminders close to appointment dates.
- Adept at handling cancellations and rescheduling requests. Find alternate times, update calendars, and notify all relevant parties.
- Keep detailed records of appointments, cancellations, and any special instructions provided by students or advisors as directed by the supervisor. Provide reports and data on advisor schedules and trends.
- Adhere to the privacy of student information by following FERPA requirements.
- Flexible and able to adapt quickly to changes in schedules, priorities, or protocols. Proactively notify Student Success and Engagement Representatives and director of service demands.
- Responsible for answering phone calls and emails to the Center for Student Success and Engagement.
- Assist with crowd management during peak periods to ensure order and quality of service.
- Performs other duties as required.
Typical Qualifications
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education and/or Experience
- High school diploma with the willingness to earn an Associate degree in an office administration or business-related field within an agreed-upon time. Associate degree preferred.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of faculty, students, other community or civic groups or visitors to the college. Ability to speak Spanish preferred.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear; and use hands to write, type, handle, or feel. The employee is frequently required to stand, walk, and sit; and is occasionally required to reach with hands and arms.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Position is not benefits eligible
