What are the responsibilities and job description for the INCOME MAINTENANCE WORK FIRST SUPERVISOR II DSS position at Bladen County?
JOB
To perform responsible administrative and supervisory work involving the eligibility of clients of the Department of Social Services for various Income Maintenance and Public Assistance programs.
EXAMPLE OF DUTIES
An employee in this classification supervises and performs routine to complex administrative and case management services involved in determining client eligibility for Department of Social Services programs and services, processing client intake and re-enrollment, and coordinating other administrative aspects of assigned programs; provides guidance to case workers in maintaining compliance with program policies and regulations, and performs related duties as required. Work is performed with limited supervision and is evaluated on the basis of knowledge and demonstrated proficiencies, compliance with legal requirements and standards, and other performance criteria.Supervises and performs specialized administrative and case management services in support of Department of Social Services operations.Supervises subordinate Income Maintenance Caseworkers and other support staff as assigned; supervisory duties include scheduling, assigning and reviewing work, maintaining standards, coordinating activities, allocating personnel, assisting with the selection of new employees, acting on employee problems, and recommending employee discipline. Evaluates the work of employees and makes recommendations for improvement; offers training, advice and assistance as needed.Evaluates office procedures and makes recommendations as appropriate to increase efficiency and effectiveness.Assists with budget preparation and management; procures supplies and equipment as needed for unit operations.Interprets and ensures compliance with all applicable policies, procedures, laws and regulations pertaining to assigned department programs; provides policy training for department staff as necessary.Receives and responds to client / potential client inquiries, requests for assistance and complaints regarding department programs, services and related application processes.Supervises and participates in determining the eligibility of program applicants based on employment / income information obtained; verifies Medicaid eligibility.Ensures the timely and appropriate processing of referrals.Assists outside agencies with client eligibility determination as requested.Coordinates various activities of case managers to ensure clients are served in a timely manner and with correct benefits.Provides information and appropriate referrals to clients for various health and social services.Resolves conflicts between clients and case managers as necessary.Ensures the maintenance of accurate and complete client / program records; reviews data entry performed by subordinates for accuracy and completeness.Gathers information for and prepares a variety of administrative, financial and statistical records and reports required by the County and/or other agencies.Coordinates activities with those of other divisions, departments and outside agencies as appropriate; contacts and meets with various local agencies and organizations to identify and secure resources that meet the needs of the agency and its clients.Provides leadership in the use and maintenance of computer record-keeping systems; provides user support and training as required.Designs forms for agency use.Performs a variety of routine clerical / administrative duties in support of department activities, which preparing various reports and records, compiling information and data, copying and filing documents, sending and receiving faxes, processing daily mail, entering and retrieving computer data, answering the telephone, greeting and assisting visitors / clients, approving time sheets, etc.Assists with emergency shelter operations in the event of a natural or man-made disaster as required.May coordinate special projects or programs as assigned, which may include but is not limited to securing food resources for families in need, training food stamp recipients in using electronic cards, coordinating the ordering and delivery of commodities to various County sites, managing emergency shelters, etc.Operates a variety of equipment, which includes a computer, printer, typewriter, fax machine, copier, telephone, calculator, postage machine, etc.; uses clerical and computer supplies.Interacts and communicates with various groups and individuals such as the immediate supervisor, subordinates, co-workers, other County personnel, other government agencies, clients and family members, vendors, and the general public.Attends meetings, training, workshops, etc., as required to enhance job knowledge and skills.Performs case management duties of subordinates as needed.Performs related duties as required.
SUPPLEMENTAL INFORMATION
Bachelor's Degree from an accredited college or university and three years of experience as an Income Maintenance Caseworker or Investigator, preferably with one year of supervisory experience; or an Associate’s Degree from an accredited college in Human Services, Business Administration, or related area and four years of experience as an Income Maintenance Caseworker, preferably with one year of supervisory experience; or equivalent combination of training and experience.Special RequirementsValid North Carolina Driver’s LicenseFLSA Status: Non-Exempt DisclaimerThis classification specification has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to perform the job. Bladen County reserves the right to assign or otherwise modify the duties assigned to this classification.August 2017BLADEN COUNTY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
To perform responsible administrative and supervisory work involving the eligibility of clients of the Department of Social Services for various Income Maintenance and Public Assistance programs.
EXAMPLE OF DUTIES
An employee in this classification supervises and performs routine to complex administrative and case management services involved in determining client eligibility for Department of Social Services programs and services, processing client intake and re-enrollment, and coordinating other administrative aspects of assigned programs; provides guidance to case workers in maintaining compliance with program policies and regulations, and performs related duties as required. Work is performed with limited supervision and is evaluated on the basis of knowledge and demonstrated proficiencies, compliance with legal requirements and standards, and other performance criteria.Supervises and performs specialized administrative and case management services in support of Department of Social Services operations.Supervises subordinate Income Maintenance Caseworkers and other support staff as assigned; supervisory duties include scheduling, assigning and reviewing work, maintaining standards, coordinating activities, allocating personnel, assisting with the selection of new employees, acting on employee problems, and recommending employee discipline. Evaluates the work of employees and makes recommendations for improvement; offers training, advice and assistance as needed.Evaluates office procedures and makes recommendations as appropriate to increase efficiency and effectiveness.Assists with budget preparation and management; procures supplies and equipment as needed for unit operations.Interprets and ensures compliance with all applicable policies, procedures, laws and regulations pertaining to assigned department programs; provides policy training for department staff as necessary.Receives and responds to client / potential client inquiries, requests for assistance and complaints regarding department programs, services and related application processes.Supervises and participates in determining the eligibility of program applicants based on employment / income information obtained; verifies Medicaid eligibility.Ensures the timely and appropriate processing of referrals.Assists outside agencies with client eligibility determination as requested.Coordinates various activities of case managers to ensure clients are served in a timely manner and with correct benefits.Provides information and appropriate referrals to clients for various health and social services.Resolves conflicts between clients and case managers as necessary.Ensures the maintenance of accurate and complete client / program records; reviews data entry performed by subordinates for accuracy and completeness.Gathers information for and prepares a variety of administrative, financial and statistical records and reports required by the County and/or other agencies.Coordinates activities with those of other divisions, departments and outside agencies as appropriate; contacts and meets with various local agencies and organizations to identify and secure resources that meet the needs of the agency and its clients.Provides leadership in the use and maintenance of computer record-keeping systems; provides user support and training as required.Designs forms for agency use.Performs a variety of routine clerical / administrative duties in support of department activities, which preparing various reports and records, compiling information and data, copying and filing documents, sending and receiving faxes, processing daily mail, entering and retrieving computer data, answering the telephone, greeting and assisting visitors / clients, approving time sheets, etc.Assists with emergency shelter operations in the event of a natural or man-made disaster as required.May coordinate special projects or programs as assigned, which may include but is not limited to securing food resources for families in need, training food stamp recipients in using electronic cards, coordinating the ordering and delivery of commodities to various County sites, managing emergency shelters, etc.Operates a variety of equipment, which includes a computer, printer, typewriter, fax machine, copier, telephone, calculator, postage machine, etc.; uses clerical and computer supplies.Interacts and communicates with various groups and individuals such as the immediate supervisor, subordinates, co-workers, other County personnel, other government agencies, clients and family members, vendors, and the general public.Attends meetings, training, workshops, etc., as required to enhance job knowledge and skills.Performs case management duties of subordinates as needed.Performs related duties as required.
SUPPLEMENTAL INFORMATION
Bachelor's Degree from an accredited college or university and three years of experience as an Income Maintenance Caseworker or Investigator, preferably with one year of supervisory experience; or an Associate’s Degree from an accredited college in Human Services, Business Administration, or related area and four years of experience as an Income Maintenance Caseworker, preferably with one year of supervisory experience; or equivalent combination of training and experience.Special RequirementsValid North Carolina Driver’s LicenseFLSA Status: Non-Exempt DisclaimerThis classification specification has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to perform the job. Bladen County reserves the right to assign or otherwise modify the duties assigned to this classification.August 2017BLADEN COUNTY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
