Demo

Automotive Customer Service Specialist

Blain's Farm & Fleet
Traverse, MI Full Time
POSTED ON 2/15/2025
AVAILABLE BEFORE 5/13/2025

At Blain's Farm & Fleet, we believe everyone deserves the opportunity to find a job they love, work in a fantastic environment, grow their careers, and enjoy a positive work-life balance.

As a family-owned retailer, we take pride in offering a competitive benefits package designed to support you and your life. This commitment is one reason we've been recognized as a Forbes Best Employer for six consecutive years !

  • Time off for all major Holidays and your Birthday
  • Access to Advanced Leadership Training Programs to help you develop the skills you need to progress in your career
  • Associate discounts on popular brands such as Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt, and many more!
  • Internal recognition programs that contribute to a motivated workplace
  • Profit Sharing
  • 401(K) plan with company matching
  • Paid ASE testing and certification opportunities
  • Receive a weekend premium pay of $2.50 per hour for Saturday and Sunday shifts
  • Competitive base pay up to $20.00 / hr with annual performance-based raises

Compensation for this position may vary based on experience. Note that compensation decisions will be made considering experience, work location, any required travel, and market conditions.

Job Responsibilities :

  • Provide exceptional customer service while assisting customers with their automotive purchases.
  • Use computer systems to verify product inventory and arrival dates. Set up work orders and schedule services using the VAST system for effective communication with the service department.
  • Accurately explain work orders and invoices to customers.
  • Process customer payments as a Retail Cashier when required.
  • Install batteries, balance wheels, and repair or install tires as necessary.
  • Perform oil changes adhering to LOF procedures when needed.
  • Maintain compliance with Loss Prevention and safety policies.
  • Analyze vehicle inspection results to provide appropriate service recommendations to customers.
  • Qualifications :

  • Excellent communication skills are a must.
  • Must successfully pass pre-employment drug screening and background checks.
  • Ability to read and speak English proficiently.
  • Strong interpersonal skills to effectively communicate with customers and coworkers.
  • Must be at least 18 years old.
  • Prior automotive repair experience is preferred.
  • Prior retail experience is a plus.
  • Blain Supply, Inc and Blain's Farm and Fleet proudly operate as Equal Opportunity Employers. We value diversity and strive to cultivate an inclusive culture to leverage the skills and talents of all individuals. We do not discriminate against any applicants or employees based on race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any other legally protected status. Our goal is to maintain our recognition as an employer of choice, achieving Forbes Best Mid-Sized Company to work for an outstanding six years in a row.

    Salary : $3 - $20

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