What are the responsibilities and job description for the Automotive Customer Service Specialist position at Randys Olde Towne Service Inc.?
Overview
We are seeking a dedicated and knowledgeable Automotive Service Advisor to join our team. In this role, you will serve as the primary point of contact for customers seeking automotive services. Your expertise in vehicle maintenance and diagnostics will help ensure that our clients receive exceptional service and accurate information regarding their automotive needs. The ideal candidate will possess strong customer service skills and a passion for the automotive industry.
Duties
- Greet customers and assess their automotive service needs.
- Provide detailed explanations of services and repairs required, ensuring customers understand the work being performed.
- Schedule appointments and manage the workflow of service technicians.
- Maintain accurate records of customer interactions, services performed, and parts used.
- Collaborate with service technicians to diagnose vehicle issues and provide solutions.
- Handle customer inquiries and complaints professionally, ensuring high levels of satisfaction.
- Stay informed about new products, services, and industry trends to offer informed recommendations to customers.
Skills
- Proficient in auto service management principles.
- Strong background in automotive sales and customer service.
- Knowledgeable about vehicle maintenance procedures and automotive diagnostics.
- Experience working as a service technician or mechanic is highly desirable.
- Familiarity with oil change processes and diesel engine repair techniques.
- Excellent communication skills with the ability to convey technical information clearly to customers.
- Strong organizational skills to manage multiple tasks efficiently.
- Ability to work well under pressure in a fast-paced environment.
Join our team as an Automotive Service Advisor where your expertise will contribute to delivering outstanding service experiences for our valued customers!
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Shift:
- 8 hour shift
Work Location: In person
Salary : $45,000 - $55,000