What are the responsibilities and job description for the Automotive Service Specialist position at Blain's Farm & Fleet?
At Blain's Farm & Fleet, we're committed to providing exceptional customer service and quality automotive repairs. As a Service Advisor, you'll play a crucial role in ensuring our customers receive top-notch care for their vehicles.
Job Summary:
The Service Advisor will perform automotive services in a timely and efficient manner while providing quality customer service. This includes assisting customers with their purchases, utilizing computers to determine product inventory levels and product arrival dates, setting up work orders for customers, scheduling service work, and communicating with the service department.
Responsibilities:
- Assist customers with their purchases in a customer service and sales-focused environment
- Utilize computers to determine product inventory levels and product arrival dates
- Set up work orders for customers, schedule service work, and communicate with the service department
- Explain work orders and invoices to customers
- Perform retail cashier duties by obtaining and processing customer payments
- Install batteries, balance wheels, repair and install tires when required
- Perform oil changes using LOF procedures when required
- Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures
- Ability to interpret vehicle inspection results and make appropriate service recommendations to customers
Requirements:
- Must have great communication skills
- Ability to pass pre-employment drug screening and background checks
- Ability to read and speak English
- Ability to effectively communicate with customers and coworkers
- Must be 18 years of age or older
- Prior auto repair experience is preferred
- Prior retail experience preferred
