What are the responsibilities and job description for the Customer Care Desk Associate position at Blain's Farm & Fleet?
At Blain’s Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive balance.
As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer for seven consecutive years!
- Associates hired into a full-time role will become eligible for the following benefits effective their 91st day of full-time employment: Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, Etc.
- All major Holidays & Birthday off
- Advanced Leadership Training Programs: build the skills to grow your career
- Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more!
- Internal recognition programs that support an engaged workplace
- Profit Sharing
- 401(K) with company match
- Saturday & Sunday weekend premium pay $2.50/hr
- Base pay up to $15.00/hr with annual performance-based merit raises
Please note salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Blain’s Farm & Fleet position description for accurate pay range information.
The Customer Care Desk Associate would run the store phone/switchboard and assist customers with returns, questions, complaints, and directions around the store, along with other assigned duties that would ensure that the customer has an efficient, pleasant shopping experience.
This can include, but is not limited to:
- Scan returned goods and place into bins/shopping carts to return the goods to the department
- Route mail/file paperwork
- Issue Hunting and Fishing licenses
- Cashier
- Manage the incoming E-commerce customer orders and In-Store Pick Ups
- Keep the Customer Service Desk clean and presentable to the customers
- Help in other departments as assigned
- Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures
- Great communication skills
- Prior Retail experience preferred
- Able to work evenings when needed and at least every other weekend
- Able to pass a background check
Salary : $15
