What are the responsibilities and job description for the Help Desk Specialist position at Blain's Farm & Fleet?
At Blain's Farm & Fleet, we believe everyone deserves a job they love, work in a great environment, grow their career & enjoy a positive balance.
We are a family-owned retailer that takes pride in offering a competitive benefit package designed to support you & your life. One of the reasons we have been named a Forbes Best Employer for seven consecutive years is our commitment to employee well-being and development.
Benefits
- Eligible associates will become eligible for medical, prescription, dental, vision, short & long term disability, life insurance, ancillary benefits, identity theft protection, pet insurance, etc., effective their 91st day of full-time employment.
- All major holidays & birthday off
- Advanced leadership training programs: build the skills to grow your career
- Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more
- Internal recognition programs that support an engaged workplace
- Profit sharing
- 401(K) with company match
Compensation
- Base pay between $21.50 - $26.50/hr with annual performance-based merit raises*
Please note that salary estimates may vary based on experience. We consider minimum requirements, position location, required travel (if any), and external market conditions when determining final salaries.
Job Duties
The Help Desk Specialist provides technical support and assistance to end-users experiencing issues with hardware, software, or IT services. This role involves troubleshooting problems, resolving technical issues, and ensuring a high level of customer satisfaction.
- End-user tech support (in-person, on-phone, or remote)
- User account management
- Detection of potential major incidents and problems
- Patch management
- Software installation
- Document and track support requests and resolutions using a ticketing system.
- Escalate complex issues to higher-level support or specialized teams when necessary.
- Collaborate with other IT teams to ensure seamless support and service delivery.
- Maintain accurate records of user interactions and support activities.
- Help create appropriate technical documentation, manuals, and best practices through the entire technical support process.
- Participate in continuous improvement initiatives to enhance service desk processes and efficiency.
- Conduct user training sessions and create training materials as needed.
- Communicate effectively with end-users, providing updates on incident status and resolution timelines.
Qualifications
- Associate's degree in information technology, Computer Science, or a related field (Bachelor's degree preferred).
- 1 to 3 years of experience in a technical support or help desk role.
- Strong knowledge of computer systems, software applications, and network basics.
- Skill in maintaining detailed records of support requests, resolutions, and procedures.
- Strong verbal and written communication skills for interacting with users and documenting support activities.
- Excellent interpersonal skills and a focus on delivering a positive user experience.
- Skill in prioritizing and managing time effectively to address support requests promptly.
- Strong attention to detail and problem-solving skills.
Salary : $22 - $27
