What are the responsibilities and job description for the Help Desk Specialist position at Midway Industrial?
Company Description
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Role Description
This is a full-time remote role for a Help Desk Specialist at Midway Industrial. The Help Desk Specialist will be responsible for providing technical assistance and support to employees and customers. They will troubleshoot technical issues, resolve problems, and escalate to the appropriate teams when necessary.
Qualifications
- Excellent customer service skills and ability to communicate technical information clearly
- Proven experience in technical support or help desk roles
- Knowledge of computer hardware, software, and troubleshooting techniques
- Ability to work independently and prioritize tasks effectively
