Technical Senior Support

Summary The Senior IT Administrator is responsible for the day-to-day support of a Windows-based system ona worldwide Microsoft Active Directory and Citrix environment, including all computer, hardware, andcorporate software within the organization. Roles and Responsibilities Help Desk / Desktop Support

• Responsible for IT support and IT management of offices in New York and Houston.
• Provide technical support including, but not limited to, all types of IT hardware andcorporate software.
• Prioritize, assign, and respond to all incoming service requests according to internalprocedures.
• Use Global Service Desk software to manage assigned workload and update the servicerequest with detailed resolution.
• Assist and train users on IT corporate software.
• Assist Human Resources in the onboarding process by providing new hire orientation on theorganization's IT standards and processes.
• Work with a global team to implement consistent IT standards, IT Service Desk, commonprocedures, and ensure high levels of security and system availability.
• Maintain the internal Wiki with procedures, documentation and the internal knowledgebase with issue resolution.
• Operate video conferencing equipment and setup VC meetings upon request.
• Provide mobile device support for Android / IOS as well as experience with provisioningservice and coordinating with carriers.
• Assist System and Security Group as well as Service Desk Group, which are located remotelyin Geneva. Management Information Systems
• Deliver, set up, and configure end-user thin client, desktop, and laptop hardware, software,printers, MFC, and various peripherals.
• Maintain and troubleshoot computer systems, hardware, computer peripherals, and AVsystems.
• Support and maintain user account information and groups in the Active Directory.
• Support and maintain the Wireless Internet hotspot.
• Support and maintain the IT room facilities, i.e. UPS, HVAC, etc.
• Communicate and assist the Network Engineer on LAN / WAN network operations, Cisco VoIPsystem, and IP phone operations.
• Communicate and assist the System Engineers on local Windows Server and VDI operations.
• Monitor system and network performance.
• Support and maintain local IT infrastructure with limited services.IT Administration
• Prepare and submit weekly and monthly reports for IT management on operationsoutcomes while maintaining records of activities.
• Monitor IT budget expenditures.
• Liaise with vendors and providers, and work with them to support the organization's ITneeds.
• Manage and negotiate IT-related purchases and contracts, and complete purchaserequisitions.
• Maintain an inventory of IT hardware and software assets.
• Provide recommendation on IT services and security aspects.Required Education and Experience
• 7 or more years of experience in a mix of technical field support, help desk, andadministration roles in ITKnowledge, Skills, and Abilities
• Excellent technical skills with minimum 2-7 years' experience with server virtualization(VMware 6.X), desktop virtualization (Citrix 7.12), network administration with Windows 7,Windows server 2012, Ms Exchange 2010, Active Directory environment, andLAN / WAN Cisco VoIP networks.
• Must be organized and detail-oriented.
• Self-starter with the ability to initiate and complete assignments accurately and on time,with minimal supervision.
• Excellent client service and client interaction (via phone, e-mail, and face-to-face) skillsrequired.
• Client-focused and responsive; able to provide high service delivery levels.
• Positive and constructive attitude, and the ability to work both independently and within ateam environment.
• Excellent verbal and written communication skills and the ability to be prompt andcourteous.
• Strong problem-solving skills with an emphasis on quick problem resolution.
• Experience providing mobile device support for Android / iOS as well as experience withprovisioning service and coordinating with carriers.
• Good knowledge of IT standards, practices, principles, and security aspects.
• Microsoft, Cisco, Citrix, and VMware certifications a plus.Supervisory ResponsibilityNone Work Environment This job operates in a professional office environment. This role routinely uses standard officeequipment such as computers, phones, photocopiers, and filing cabinets.Position Type / Expected Hours of WorkThis is a full-time position. Normal days and hours of work are Monday through Friday, 8am to 6pm.