What are the responsibilities and job description for the Senior Technical Support Specialist position at Monday?
Description
The Senior Technical Support Representative is a pivotal member of the Data & Info Tech organizations and will operate as the main point of contact for our internal Client Facing teams. They are responsible for resolving or elevating internal business systems and process tickets, as well as being a point of contact in the site, assisting and coaching their team members.
The Senior Technical Support Representative will work cross-functionally with Business Operations, Billing, Finance, as well as R&D to coordinate and drive the resolution of both technical and procedural issues. In addition, you will be continuously improving processes to minimize repeating issues.
Please note that this role is on a hybrid model in our NYC location.
About The Role
- Act as a primary point of contact to client facing teams, resolve / escalate tickets.
- Coach and support team members.
- Initiate and lead projects / initiatives driving process improvements.
- Resolve / elevate all internal system-related issues, such as Salesforce.
- Create processes / policies where applicable.
- Document and maintain all processes into the team's KB.
- Have a great understanding of the organization, and direct requesters to the right resource as fast as possible.
Customer Service :
Leadership and Team Management :
Technical Oversight :
Project Management :
Process Improvement :
Collaboration and Communication :
Technology Strategy :
Requirements
Qualifications :
Skills :
Preferred Qualifications :
For New York City-based hires only : Compensation Range : $88,000-$105,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and / or earn a discretionary bonus and / or equity based on Company's plans and in accordance with Company's policies. Compensation finally awarded to the candidate will be commensurate with the candidate's skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations
Please note that this role is on a hybrid model.
Visa sponsorship for this role is currently not available.
monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.
Salary : $88,000 - $105,000
