What are the responsibilities and job description for the Director of Administrative Services position at Blakehurst?
Position Title: Director of Administrative Services
Schedule: Full time, Monday – Friday with on-call availability
Salary: $70,000 - $76,000
Who We Are:
If you are looking for a career with a strong, supportive team doing meaningful work with an appreciative community of seniors, consider being a part of the Blakehurst team! You’ll join others who’ve quickly found that Blakehurst is the kind of place where people decide to build a career. Blakehurst is a Life Plan Community situated on a beautiful 40-acre campus in Towson, MD, near Baltimore. Our goal is to enrich the lives of the 250 seniors we serve. We do that by providing opportunities for residents to live life to the fullest.
You Will Enjoy:
- Medical, dental, and vision insurance
- Life insurance
- AD&D insurance
- 401(k) with company match
- Resident sponsored educational scholarships
- Generous PTO and paid holidays
- Employee assistance program
- Free onsite parking
- Free transportation to and from the closest bus stop
- Now offering DailyPay
- An exceptional work environment that is both engaging and fun!
Blakehurst is seeking a Director of Administrative Services to join our team! This hands-on leader is primarily responsible for administrative oversight, resident satisfaction, concierge and valet services, project management, and IT operations. The position is responsible for ensuring the smooth operation of the community. The ideal candidate will have strong problem-solving skills, the ability to manage multiple priorities, and a background in both operations and customer service.
Primary Responsibilities:
Resident Customer Service & Administrative Support:
- Along with the Executive Director, serves as the face of Blakehurst, providing excellent customer service to residents, staff, and visitors.
- Assist in resolving issues and ensuring overall resident satisfaction.
- Handle a variety of administrative tasks such as ordering supplies, managing credit card transactions, planning meetings and events, maintaining resident directories and coordinating communication with the resident association and the board.
- Participates on various committees such as Safety, RAC, Executive, Finance, etc.
Oversight of Concierge and Valet Services:
- Oversee and manage the day-to-day operations of the concierge and valet services departments, ensuring proper staffing and coordination.
IT Management:
- Oversee the IT function for the community, including all systems, local IT staff and coordination with corporate IT.
- Primary contact for IT vendors, handling upgrades, troubleshooting, and system improvements.
- Manage technical support issues, including phone and IT infrastructure.
Executive Support and Project Management:
- Provide administrative support to the executive offices, including managing calendars, event planning, room reservations, and communication.
- Coordinate and manage project work such as renovation projects, department moves, furniture deliveries, and signage.
- Assist in emergency communications to residents, such as power outages or other urgent matters.
On-Call and Shift Coverage:
- Participate in a Manager on Duty (MOD) rotation, ensuring concierge coverage and handling emergencies as they arise.
- Ensure the MOD schedule is maintained and that shifts are covered, including evenings and weekends.
Legal and Compliance Responsibilities:
- Responsible for legal requirements for federal and state compliance, HIPPA, insurance filing, license renewals, sanction checks, emergency preparedness, PBJ submissions, etc.
- Compiles annual budget assumptions.
- Manages vendor contracts.
- In addition to the duties outlined in this description, employee may be asked to perform other tasks and responsibilities as needed to support Blakehurst’s goals and operations.
Key Qualifications:
- Bachelor’s degree.
- Two plus years of general office management experience.
- Ability to work under pressure, meet deadlines, and work well without direct supervision.
- Ability to pivot quickly and prioritize in a fast-paced environment.
- Exceptional multitasking and problem-solving skills.
- Customer-focused with a strong background in hospitality.
- Strong communication skills, both in person and through written correspondence.
- Technologically proficient with experience in administrative tasks.
- Two plus years supervisory experience.
- Experience in operations management or similar roles.
- Advanced IT skills, with experience managing or overseeing IT functions (e.g., phone systems, Wi-Fi, network infrastructure).
All new hires must be able to pass our preemployment screening process, which includes a fitness for duty physical, criminal background check, drug test and employment references as required by a licensed residential care facility. Some of the roles in our community also require that we ask about your vaccination status.
EEO Employer
Salary : $70,000 - $76,000
