What are the responsibilities and job description for the Service Clerk / Writer position at Blanchard Equipment Company, Inc?
Service Clerk / Writer
Position Specifics : Department : Service
Reports to : Service Manager or Service Location Manager
Supervises : None
Purpose :
Assist the service manager in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership.
Responsibilities :
- Fields internal and external customer inquiries to the Service Department
- Opens work orders as directed by the Service Manager / Shop Foreman and maintains control until they a closed and invoiced
- Maintains the service library with current information (for example, files, bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
- Maintains Service Department filing and records
- Updates customer profiles using equipment, hours, or other information from the customer work orders
- Maintains accessories and supplies and prepares replacement orders
- May prepare Service Technician efficiency reports
- May process warranty and / or product improvement claims including the computation of charges, submission, and follow up
Experience, Education, Skills and Knowledge :
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