Demo

Help Desk Technician

BLaST - South Office
Williamsport, PA Full Time
POSTED ON 3/27/2025
AVAILABLE BEFORE 1/1/2050

Summary:
As a Desktop Support Specialist, you will be the first line of defense for the IT Department answering phones and fielding tickets. You will be handling inbound IT support requests from all levels of the organization. This includes user account management, workstation support and deployment, basic network troubleshooting, and application support for a variety of applications. You will be expected to contribute to the continuous improvement of the IT infrastructure and operations. This includes advancing your personal competencies and IT skills through provided training as well as mentoring by senior team members.

 

Primary Functions:

  • Receive service requests via ticket, phone, and email, perform services and tasks according to procedures, and escalate where necessary
  • Provision and deploy new workstations and laptops to IU staff
  • Participate in hardware refreshes for existing workstations and mobile devices
  • Help maintain internal IT documentation and employee self-help wiki
  • Assist with the setting up and troubleshooting of AV equipment in conference rooms
  • Perform intermediate-level troubleshooting on MS Office, Windows devices, and basic networking.
  • Perform hardware maintenance on desktops, printers, projectors, mobile devices and other networked hardware
  • Help maintain inventory of all equipment and software as well as document internal procedures
  • Participate in resolving critical issues that may arise, or planned maintenance after-hours.
  • Other duties as may be assigned
  • Maintain a valid state driver’s license and ability to drive without advanced notice

Qualifications:

  • Associates in technology or 2 years of technology experience.
  • Problem-solving
  • Ability to successfully interact with other IT professionals and end-users
  • Verbal and written communication skills
  • Knowledge of Windows and Mac operating systems.
  • Basic systems knowledge (Active Directory, Microsoft 365/Azure, Google Workspace,)
  • Basic knowledge of desktop hardware and software systems
  • Phone Soft skills
  • Punctual and reliable
  • Ability to lift equipment that may weigh up to 50 pounds

Salary : $37,500 - $42,000

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Help Desk Technician?

Sign up to receive alerts about other jobs on the Help Desk Technician career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$54,256 - $67,602
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$54,256 - $67,602
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$70,114 - $86,563
Income Estimation: 
$109,702 - $143,233
Income Estimation: 
$150,767 - $193,289
Income Estimation: 
$45,792 - $56,381
Income Estimation: 
$54,256 - $67,602
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at BLaST - South Office

BLaST - South Office
Hired Organization Address Williamsport, PA Full Time
SUMMARY: In-person, 200-day position that provides curriculum and instruction support, consultation, and professional le...
BLaST - South Office
Hired Organization Address Williamsport, PA Full Time
Summary : The Assistant to Human Resources will work closely with the Personnel Specialist in supporting the development...

Not the job you're looking for? Here are some other Help Desk Technician jobs in the Williamsport, PA area that may be a better fit.

Help Desk Technician

BLaST Intermediate Unit 17, Williamsport, PA

Help Desk Technician

DevCare Solutions, Mechanicsburg, PA

AI Assistant is available now!

Feel free to start your new journey!