Mortgage Servicing Specialist

Blaze Credit Union is looking to add a Mortgage Servicing Specialist to our team. The Mortgage Servicing Specialist will assist members in a courteous and professional manner while maintaining efficiency and accuracy while completing activities pertaining to the mortgage servicing area.

Major Duties and Responsibilities

Maintain information on all mortgage loans including payment postings, new loans, updating member information, processing payoffs, curtailments, monthly billing statements, adjustments, escrows, and account research.

• Post mortgage payments, late fees, and payoffs when received and calculate and process mortgage loan payoff requests.
• Process, analyze, and verify Private Mortgage Insurance (PMI) payments/cancellations.
• Perform certain teller functions such as loan booking, error corrections, and loan transfers.
• File active loan files, recorded mortgages, and miscellaneous loan documents.
• Effectively track paid off mortgages and releases.
• Disburse funds from member’s escrow accounts as required by law.
• Manage loss draft requests to ensure collateral is protected.
• Assist with investor reporting, cash remittance, and balancing.
• Answers routine calls and/or walk in questions from members.

Other Duties

• Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
• Exhibit Blaze’s 5A culture – Ambassador, Achievement, Ambition, Ability and Attitude
• Regular and predictable attendance
• Perform other duties as assigned to support effective department operation.

Experience/Education/Certifications/Licenses

• High School degree or equivalent.
• 1-2 years similar or related financial experience.

Demonstrated Knowledge

• Strong verbal and written communication skills.
• Computer skills including Microsoft products.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Knowledge of Encompass a plus.
• Strong attention to detail.

Communication Skills

Ability to proactively respond to members/associates to problem solve based on guidelines; written communications are based on templates but can be modified.

Physical Requirements

Ability to sit and stand; answer calls; operate computer; interact with internal associates and members on the phone; travel to designated offices; lift up to 20 lbs.

Diversity creates a healthier atmosphere, and we encourage diverse applicant depth and breadth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

We are committed to providing salary ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations. The salary range for this position is: $23.81-$29.00. This range reflects the base salary for this position. We have other benefits associated with this position which include: low-cost medical (as low as $20 a paycheck), dental insurance, vision insurance, quarterly bonuses, generous vacation and sick time hours, paid leave options, up to 6% 401k contribution, and tuition reimbursement.