Collections Specialist

I. Summary of the Position:

The Collections Specialist will support the AR functions for Commercial aged accounts. The responsibilities include preparing regular reports on accounts receivable aging, collection activity, and credit risk assessment. Analyzing data to identify trends, assess performance against targets, and make recommendations for process improvements. In addition, researching chargebacks and reaching dispute resolution are critical job responsibilities. The Collections Specialist will also support the Commercial Department accounting group as needed.

II. General Responsibilities:

· Assist in the maintenance of files and accounts receivable documentation and other miscellaneous filings

· Facilitate credits to customers and write-offs to management as needed

· Advise on collection of overdue bills and take appropriate action to recover overdue payments

· Monitor accounts receivable aging reports and follow up on past-due invoices. Contact clients via phone, email, or mail to resolve payment issues and negotiate payment plans when necessary.

· Investigate and resolve billing discrepancies or disputes promptly. Work closely with internal departments such as sales, billing, and customer service to address client concerns and ensure accurate invoicing.

· Manages workload and completes assigned duties within given timelines

· Daily processing of payments and application of same in Yardi

· Process and review account adjustments

· Help to create manual credits and invoices as requests are made

· Work closely and effectively with assigned accounts to reconcile customer disputes as they pertain to the payment of balances

· Provide research and support for audit requirements

· Participate in special projects and perform other activities as needed

· Apply payments received to the appropriate customer accounts and reconcile discrepancies between payments and invoices

· Prepare regular reports on accounts receivable aging, collection activity, and credit risk assessment. Analyze data to identify trends, assess performance against targets, and recommend process improvements

· Serve as a primary point of contact for customer inquiries related to billing, payments, and account balances. Provide excellent customer service while maintaining professionalism and confidentiality

· Maintain accurate records of payment arrangements and collection activities.

III. Measures of Accountability:

· Exceptional investigative skills, with the ability to provide sound judgment

· Proficiency in Microsoft Excel and experience with accounting software

· Strong analytical skills with the ability to interpret financial data and assess credit risk.

· Excellent communication and negotiation skills, with the ability to interact effectively with clients and internal stakeholders

· Detail-oriented and highly organized, able to prioritize tasks and meet deadlines in a fast-paced environment

· Knowledge of credit management principles, collection techniques, and regulatory compliance

· Effective at working in a team environment while managing individual priorities and duties efficiently

The Commercial Accounting Administrative Assistant will play a key role in supporting financial processes, lease administration, and administrative tasks across our commercial property portfolio. This role is fast-paced and requires strong organizational skills, attention to detail, and the ability to collaborate with colleagues, tenants, and vendors ensuring smooth day-to-day operations and accurate financial documentation.

Job Type: Full-time

Pay: $26.77 - $28.90 per hour

Expected hours: 35 per week

Benefits:

• 401(k) matching
• Disability insurance
• Employee assistance program
• Flexible spending account

Work Location: In person

Salary : $27 - $29