Member Services Clerk Mail Room

Job Title : Member Services Clerk (Mailroom)

Labor Grade : 3

Department : Mailroom

Reports To : Manager, Mailroom and Facilities

FLSA Status : Non-exempt (Local 153)

Summary :

Under the supervision of the Facilities Manager, the Member Services Clerk provides clerical support regarding member correspondence and serves as a backup for Mailroom activities.

Essential Duties and Responsibilities :

• Prepares and mails eligibility packages and other correspondence to participants.
• Types and prepares notes, correspondence and reports.
• Makes copies of correspondence or other printed matter, using copying or duplicating machine.
• Opens, reads, routes / files and prepares incoming / outgoing mail and faxes other records.
• Creates and maintains database and spreadsheet files.
• Compiles and types statistical reports.
• Manage internal KTA process including validating a high volume of documents, utilizing search methods to locate member records and perform additional research in V3 or Dynamics as necessary.
• As a backup, may :

Pickup and distribution of all interoffice and outgoing mail.

Place daily calls for messenger service pick-up for the Funds.

Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Technical Skills :

Interpersonal Skills :

Education and / or Experience : High School Diploma, GED or equivalent experience.

Language Skills : Speak, read, write and understand English, bi-lingual (Spanish) preferred.

Reasoning Ability : High

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1 / 2 -2 / 3 of the time actively working in a busy Member Service Call, Walk-in Center or Mailroom, assisting other people and coordinating the paper flow process for the first and second floor.