What are the responsibilities and job description for the Customer Support Agent Bilingual Spanish Bowie MD HYBRID position at Blink Charging?
Benefits : Dental insurance
Health insurance
Paid time off
Vision insurance
Established in 2009, Blink Charging stands as a global leader in electric vehicle (EV) charging equipment and services. Blink’s significant contributions have propelled the advancement of EV charging infrastructures worldwide, supporting the global shift to EVs.
With over 100,000 charging ports sold, contracted, or deployed in more than 27 countries, our commitment is resolute. Blink is headquartered in Bowie, Maryland, with offices worldwide in Belgium, the Netherlands, the UK, Greece, India, Israel, and Arizona. Our expert team is driven by over 600 employees, dedicated to enhancing efficiency, productivity, and output while upholding high standards of quality.
At Blink, we believe in making EV charging easily accessible and reliable. Through strategic deployment of chargers, we empower EV drivers to embrace EV adoption by installing fast, reliable charging solutions precisely where they are needed. Our mission is clear : to encourage both current and potential EV drivers to confidently embrace EV adoption.
We thrive in a dynamic state of continuous evolution, transforming energy into innovation for a sustainable future.
Essential Duties and Responsibilities (but not limited to) :
Supporting customers via phone calls, emails and other inquiries
Provide world class support while answering questions about the company, new exciting products, and overall account management.
Welcome new potential customers by advising them of our products and services.
Uphold and maintain knowledge of customer service principles and practices.
Stay current on all Blink Charging products and services as provided by our world class leadership team.
Other Skills and Abilities
Bilingual Spanish a must
Have a World Class Customer Service mindset with the ability to translate product information and technical information into customer friendly conversations
High level of passion to learn and apply knowledge gained to improve customer service quality and efficiency
Education and / or Experience :
High School Diploma (required) Trade School Certificate or associate degree (preferred) 1 year experience in call center or helpdesk environment (preferred)
Prior experience with the following program(s) (preferred)
Microsoft Office
ZenDesk
Nextiva
Familiar with most customer service software
- Some weekends will be required We are 24 / 7 and scheduling will be based on the needs of the business.
Flexible work from home options available.
