What are the responsibilities and job description for the Bilingual Spanish - Customer Support Specialist - ON SITE position at Blink Health?
Responsibilities:
- Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
- Provide patient care to accurately support pharma programs and triage to appropriate teams when required
- Strive to meet and exceed structured performance targets.
- Document all call information and data discovery according to operating procedures
- Utilize Knowledge Base materials as a foundation for resolving inquiries
- Maintain confidentiality of patient and proprietary information
- Develop a working knowledge of company related security and privacy practices.
- Participate in continued education on product changes, new features and product launches
- Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes
Responsibilities:
- Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
- Provide patient care to accurately support pharma programs and triage to appropriate teams when required
- Strive to meet and exceed structured performance targets.
- Document all call information and data discovery according to operating procedures
- Utilize Knowledge Base materials as a foundation for resolving inquiries
- Maintain confidentiality of patient and proprietary information
- Develop a working knowledge of company related security and privacy practices.
- Participate in continued education on product changes, new features and product launches
- Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes
Location/Hours
- Full time position hourly, on-site in Pittsburgh (Robinson)
- Availability for Monday-Friday across various 8 hours shifts : 8am- 4pm EST , 9am- 5pm EST, 1pm- 9pm EST
- OR open for availability for 4 day 10 hour shifts from 11am-9 pm EST
- Availability for rotating Saturday shifts 9am-5pm
- Scheduling flexibility, as your schedule may change over time according to business needs
Benefits
- Medical, dental, and vision insurance plans that fit your needs
- 401(k) retirement plan
- Daily meal stipend for onsite marketplace
- Pre-tax transit benefits and free onsite parking
Requirements:
- Bilingual Spanish required
- High school diploma or GED required, Bachelor’s degree strongly preferred
- Customer service or inbound call center experience required
- Healthcare, pharmacy or other relevant industry experience strongly preferred
- Strong verbal and written communication skills
- Sound technical skills, analytical ability, good judgment, and strong operational focus
- A passion for providing top-notch patient care
- Ability to work with peers in a team effort and cross-functionally
- Strong technical aptitude and ability to learn complex new software
