Customer Support Specialist Bilingual Spanish - ON SITE

Job Overview

We are seeking a dedicated Bilingual Spanish Customer Support Specialist to join our esteemed team located in Pittsburgh, PA. This full-time, on-site position offers an outstanding opportunity for passionate individuals who seek to make a tangible difference in the lives of others through empathetic and effective customer service.

Key Responsibilities

• Serve as the primary point of contact for patients, healthcare providers, and insurers, addressing inquiries with empathy and professionalism.
• Deliver exceptional support and guidance to patients, ensuring they navigate their healthcare needs effectively.
• Achieve and surpass established performance metrics, reflecting a strong commitment to excellence in service delivery.
• Accurately document all relevant information from interactions, adhering to company protocols and privacy regulations.
• Utilize available resources and knowledge bases to provide timely and effective resolutions to inquiries.
• Uphold the confidentiality of sensitive patient information, maintaining compliance with privacy standards.
• Engage in ongoing learning to stay informed about product updates and enhancements, actively participating in discussions to improve patient experiences.
  
  

Required Skills

• Proficiency in Spanish (mandatory).
• Strong verbal and written communication capabilities.
• Excellent technical skills with a knack for analytical problem-solving.
• Ability to work collaboratively across departments while fostering a supportive environment.
• A genuine enthusiasm for delivering exceptional patient care.
• Quick adaptability to new software and technologies.
  
  

Qualifications

• High school diploma or GED (required). A Bachelor’s degree is strongly preferred.
• Previous experience in customer service or inbound call centers is required.
• Experience in the healthcare, pharmacy, or relevant fields is strongly preferred.
  
  

Career Growth Opportunities

We prioritize the professional development of our employees. Team members will have access to ongoing education and opportunities to contribute feedback that can shape processes and products, paving the way for personal and professional advancement within the organization.

Company Culture and Values

We pride ourselves on fostering a diverse and inclusive workplace where collaboration and support are at the forefront of our mission. Each team member is valued, and we encourage a culture of respect and empowerment, which directly enhances our ability to deliver outstanding patient care.

Compensation And Benefits

• This is a full-time, hourly role with flexible scheduling options.
• Various shift patterns are available, including rotating Saturday shifts to accommodate business needs.
• We offer a comprehensive benefits package that includes medical, dental, and vision insurance, alongside a 401(k) retirement plan.
• Additional perks include a daily meal stipend for our on-site marketplace, pre-tax transit benefits, and complimentary on-site parking.
  
  

Join Us!

If you are a compassionate bilingual professional eager to contribute positively to the healthcare landscape, we invite you to apply for this fulfilling role. We look forward to welcoming you to our dedicated team.

Employment Type: Full-Time