Customer Support Specialist - Bilingual Spanish - On Site

Job Overview

We are looking for an empathetic and proficient Bilingual Spanish Customer Support Specialist to join our dedicated team. In this pivotal role, you will have the opportunity to significantly enhance patients’ access to vital medications. If you are motivated by helping others and excel in a dynamic, team-oriented environment, we invite you to consider this exciting opportunity.

Key Responsibilities

• Respond to incoming inquiries from patients, healthcare providers, and insurers, addressing a variety of questions and concerns.
• Deliver exceptional patient support related to our pharmacy programs, ensuring inquiries are directed to the appropriate departments when necessary.
• Aim to surpass performance expectations, fostering positive interactions with every customer.
• Maintain comprehensive records of all communications in accordance with established protocols.
• Utilize our internal knowledge resources to provide timely and accurate responses.
• Uphold the confidentiality of both patient and company information rigorously.
• Engage in ongoing training to stay informed about product updates, new features, and launches.
• Provide constructive feedback to management to enhance the patient experience and refine our processes.
  
  

Required Skills

• Proficiency in Spanish (mandatory).
• Strong verbal and written communication abilities.
• Developed technical skills and analytical thinking.
• Excellent judgment with a focus on achieving results.
• Ability to collaborate effectively with colleagues across various teams.
• Quick adaptability to new software and technical tools.
  
  

Qualifications

• High school diploma or GED (required); Bachelor’s degree is highly preferred.
• Proven experience in customer service or an inbound call center setting (required).
• Background in healthcare, pharmacy, or related disciplines is strongly preferred.
• A genuine passion for providing outstanding patient care.
  
  

Career Growth Opportunities

We are committed to fostering your professional development through ongoing training and opportunities for advancement within our organization. You will gain valuable experience in a sector focused on improving healthcare accessibility.

Company Culture And Values

Join a company that prioritizes making medications more affordable and accessible. We are passionate about creating a collaborative and vibrant work environment where learning and contribution are encouraged.

Compensation And Benefits

• Full-time, on-site role located in Pittsburgh (Robinson).
• Flexible scheduling options:
• Monday-Friday, with 8-hour shifts available (8 am-4 pm, 9 am-5 pm, or 1 pm-9 pm EST).
• Option for 4-day, 10-hour shifts (11 am-9 pm EST).
• Rotating Saturday shifts (9 am-5 pm EST).
• Comprehensive benefits package, including:
• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Daily meal stipend for our on-site marketplace.
• Pre-tax transit benefits and complimentary on-site parking.
  

Why Join Us?

This is an excellent opportunity to be part of a forward-thinking organization that is genuinely transforming the healthcare landscape. If you are a qualified and driven bilingual professional who seeks a fulfilling career dedicated to enhancing patients’ access to essential medications, we encourage you to apply. We are eager to learn more about you.

Employment Type: Full-Time