What are the responsibilities and job description for the Onsite to California ServiceNow ITSM Major Incident and Event Manager position at Blink Technology Partners?
Job Details
Position : ServiceNow ITSM Major Incident and Event Manager
Location: Hybrid (Rancho Cucamonga, CA)
Duration : Long Term
Mode of Interview : Telephonic/Video
Job Description: Need At least 10 Plus Years candidates Only.
- 7 years of experience in Critical Incident Management
- 5 years of experience in ITIL Event Management
- Demonstrated experience using ServiceNow ITSM (Incident, Major incident and Event Management) products
- A solid understanding of ITSM with practical experience designing, implementing, and supporting ITIL improvements
Knowledge of:
- Major ITSM processes including Critical Incident management, Problem management, Event Management and Request Management
- Current business practices and computing systems, IT development methodologies and operations.
- Program and project management and planning, process mapping
Skills:
- Healthcare issues, information systems, management issues, and current trends.
- Conceptualizing business strategies while implementing information systems and technology strategic direction
- Highly tenacious, combined with high stress resistance
- Uses logic, methods, and tools to solve problems with effective solutions
- Ability to coordinate and drive conference calls
- Excellent organizational and time management skills
- Displays basic Project and Problem Management skills and abilities
- Ability to recognize errors and correct to meet organizational standards
- Ability to troubleshoot problems and work with other groups to find solutions
- Extremely detail oriented
- Capability of multi-tasking, managing multiple events simultaneously
- Proven ability to analyze and report on various levels of data and metrics
- Ability to follow outlined processes and procedures
- Ability to speak and communicate effectively and in an articulate and diplomatic manner across all levels of the organization
- Ability to follow verbal and written instructions
- Ability to work independently with little supervision
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
