Patient Services Representative

Job Type

Full-time

About Bliss Dermatology:

A Private Physician-Owned Practice in Southwest Florida, Bliss Dermatology is a working environment free from the confines of corporate structures. Founded by Dr. Michelle Pennie, a double board-certified and fellowship trained Mohs surgeon with more than 10 years’ experience, the providers of the practice enjoy camaraderie with their peers and deeper, more personal relationships with their patients.

Bliss Dermatology offers a full range of medical and surgical dermatology, cosmetic, laser, and aesthetician treatment options for all our patient’s skin care needs. Join our team of dedicated, caring providers and team members to help your patients have a “Blissful” dermatology experience.

Essential Functions:

• Takes incoming calls to schedule appointments, answer questions, and triage patient concerns.
• Places outbound calls to patients as directed by management.
• Greets and welcomes patients as they arrive for their appointments.
• Registers new patients and updates existing patient demographics by ensuring the collection of all necessary documentation for treatment and accurately collects and applies payments for services and products.
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette; directs calls as necessary.
• Facilitates patient flow by notifying the clinical staff of patient arrival, being aware of delays, and communicating with patients and clinical staff, checking patients in and out for their appointments.
• Performs chart scrubs daily to ensure all patient appointments have the necessary demographic, identification, insurance, authorization, and billing information before the patient appointment.
• Assists patient appointment coordination within the group and outside referrals.
• Contact outside referral sources for records when applicable.
• Keeps office supplies adequately stocked by anticipating inventory needs and monitoring office equipment.
• Learns new products and maintains an accurate inventory of all items.
• Ensures a positive experience for each patient through excellent customer service practices.
• Verifies patient health benefits with approved healthcare companies.
• Sends out and receives medical records and referrals for patient care.
• Keeps the reception area clean and organized.
• Works in a team environment to accomplish everyday tasks collegially.
• Other duties as assigned

Work Environment:

This role operates in a healthcare setting and requires regular walking to various locations around the practice. This role also routinely comes into contact with patients who may have contagious illnesses.

Physical Demands:

This role requires the ability to sit for long periods during office hours. This role may be required to lift, reach, bend/crouch, walk, see, hear, and speak.

Position Type/Expected Hours of Work:

This is a full-time position. Core Business Days and hours are Monday through Friday, 8:00 a.m. to 5 p.m.

Education and Experience:

• High School diploma or equivalent
• Strong customer service background
• 1-to 2 years of Medical Reception experience is preferred

DFWP / EOE

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Our Benefits Include:

• Competitive Pay
• 401(k)
• Life insurance
• Generous paid time off
• Medical, Dental, & Vision Insurance
• Employee discounts on services and products