MBTA Transit Ambassador

Do you enjoy helping and assisting people? Then this is the job for you! We’re looking for Customer Service Rockstars to serve as MBTA Transit Ambassadors. The job title say’s it all: We offer courteous and friendly assistance as well as safety in the stations of MBTA.

The preferred candidates will have a high level of emotional intelligence and the maturity to assist with the general public as well as to align with our mission which is:, “With Pride, we make public spaces friendly and vibrant for the communities we serve.”

The shifts will be a 4 days per week schedule to include both Saturday and Sunday.

MBTA Transit Ambassadors are responsible for the safety of riders. Due to the serious nature of the job, we are required to do a full 13 panel drug screen (which will include marijuana) as a part of our hiring process.

Successful candidates will have: Two years of continuous hospitality and customer service experience, ideally in a supervisory role. Our Transit Ambassadors ACTIVELY ENGAGE with riders through their entire shift. Committed and Engaged Ambassadors go out of our way to have a friendly interactions with riders!

Candidates should be prepared to work in varied conditions. Most stations are enclosed, but some have open-air and immediate access to the outdoor. It gets hot and it gets cold. The riders in the station are often the unsheltered population which means our Customer Service Transit Ambassadors are exposed to some unique situations.

Essential Functions:

- Being Visible and Engaging– The Transit Ambassador will be highly visible in the specified areas, most commonly stations entrances and exits to maximize engagement with riders. Transit Ambassadors will continually offer a greeting to the public. Transit Ambassadors will speak up and proactively offer assistance to those persons who appear to need assistance with navigation with how to navigate the MBTA transit system and offer directions to destinations or instructions on fare payment/ticket use. Transit Ambassadors assist persons with disabilities by assisting in the deployment of the bridge plate for wheelchairs or other mobility devices. Being kind, courteous and customer facing.

Taking Ownership in Assigned Stations– Transit Ambassadors will most often be the only MBTA representative in their assigned stations and will take complete ownership of all aspects of the station happenings during their shift. TA's are in charge of everyone's safety. Everyone's pleasant ride. This will involve:

- Patrolling the platform every 15 to 20 minutes to:

- Note any newly found maintenance abnormalities such as:

- Pick up isolated pieces of litter in the station with a grabber and bag. This is important. We are required to pick up the station as well as be courteous.

- Identify any unacceptable behaviors or abnormalities and address or report as appropriate.

- Respond to emergency situations following outlined protocol: We are front-line responders...we are the folks who sound the alarm for the transit police.

- Activity Reporting–all activities will be reported through usage of a smart device on station iPad.

We are proud to offer the following benefits:

· Insurance:Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.

· Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).

Other: 401K Retirement Savings Plan

Job Types: Full-time, Part-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Evening shift
• Holidays
• Night shift
• Overtime
• Weekend availability

Ability to commute/relocate:

• Medford, MA: Reliably commute or planning to relocate before starting work (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person

Salary : $20