Park Host (Part-Time/Seasonal)

"With pride, we make public spaces friendly and vibrant for the communities we serve."

Through our partnership with the Downtown Cleveland Alliance, we provide Ambassadors and Park Hosts who are a visible, unarmed, and uniformed presence to create a clean, safe, and welcoming environment for all.

The Park Hosts will patrol on foot, bike, and/or vehicle. Park Hosts provide a security presence, are a source of information, and extend a welcoming invitation to visitors to enjoy the various amenities and activities in the park. Park Hosts are responsible for providing a visible uniform presence within the park, and performing necessary environmental maintenance duties, which ensures the park is a welcoming and engaging space.

Essential Functions:

· Serves as a visible, uniformed deterrent by adhering to uniform standards and management route assignments.

· Observes and reports while on patrol, either foot, bike, or vehicle, and is watchful for unwanted behaviors or criminal activity and reports to local authorities via established communication methods.

· Addresses unwanted activities by firmly and courteously requesting compliance to persons violating low-level quality of life crimes, such as aggressive panhandling, loitering, disruptive behavior, etc.

· Provides hospitality and customer service by actively acknowledging pedestrians with a friendly greeting and providing directions and assisting residents and visitors.

· Provides maintenance and upkeep in the park, including detailed cleaning and frequent audits of park grounds.

· Oversees planned park activities, which may include facilitating family-friendly activities, as well as assisting with programs and events.

· Develops and maintains positive relationships with Residents, Merchants, Employees, Visitors, and Law Enforcement. Assists various agencies in communicating criminal activity, especially “quality of life crimes”, such as panhandling, public intoxication, public urination, loitering, and trespassing.

· Routinely meets with neighborhood leadership, provides feedback, and actively participates in problem-solving in order to establish and maintain good working relationships. Works collaboratively with local law enforcement and other city entities to identify neighborhood quality-of-life issues, and develops collaborative plans of action and implements projects and programs to resolve disruptive behavior.

· Develops, documents, and creates written incident reports and action plans, as well as documents and/or logs daily accomplishments and tasks completed.

· Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures, and overall Block by Block standards of expected professionalism.

· Demonstrates prompt and reliable attendance to meet expected productivity standards.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Physical Abilities:

· Must be able to articulate an accurate description of persons, vehicles, and other similar identifiers.

· Must be able to speak, read, and write the English language in order to create basic reports and maintains effective and professional communication with all Park Hosts, Team Leads, Management and stakeholders.

· Must have the physical capacity to traverse, ride a bike and/or operate a vehicle continuously during an eight-hour shift, with normal breaks (two fifteen minutes, and one thirty-minute meal break).

· Must be able to work outdoors in all conditions with provided inclement weather gear.

· Ability to lift and carry 50 pounds.

License/Certificates:

· Must possess a valid Ohio driver’s license.

· Successful registration of OPISGS security license.

· Must be able to pass basic first aid and CPR.

Experience

· Mental Health Case Management experience; (3 – 5 years) preferred.

· Reliable and accountable individual with a strong work ethic and personal integrity.

· Excellent communication skills with a positive attitude.

· Must possess a friendly disposition and professional demeanor.

· Able to resolve conflict and escalate as necessary.

· Ability to multitask and work in a fast-paced environment with an excellent attention to detail and dedication to safety.

· Must be passionate about public space.

We are proud to offer the following benefits:

Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.

Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).

Bonuses: Employee Recognition Awards, Employee Referral Bonus Program (hourly employees only).

Other: 401K Retirement Savings Plan

Block By Block is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Part-time, Seasonal

Pay: $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Application Question(s):

• I have read the job posting and I am applying for this job knowing the work schedule, pay rate and essential job duties? Please respond 'Yes' or 'No'.
• This is an outdoor position that requires traversing up to 5-8 miles and standing for long periods of time during your daily work shift. Are you able to successfully perform these essential job functions? Please respond 'Yes' or 'No'.
• This position requires friendly/positive interaction with the public throughout your daily work shift. You may encounter individuals who may have mental health issues, unpleasant behavior or are unhoused. Are you comfortable interacting with these types of individuals? Please respond 'Yes' or 'No'.
• This position is an outdoor position that requires working outside regardless of weather condition. You will be provided work uniforms, free of charge, that are appropriate for all weather conditions/seasons. Are you willing to work in any weather condition (rain, snow, cold and hot temperatures)? Please respond 'Yes' or 'No'.
• Have you previously worked for Block By Block? Please respond 'Yes' or 'No'.

Ability to Commute:

• Cleveland, OH 44114 (Required)

Work Location: In person

Salary : $25